What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Steering malfunction on Ford S-Max - what are my rights?
I have a 2011 Ford S-Max that I purchased in April 2012 from a main dealership. Since July 2013 the car has been suffering with a "Steering Malfunction" message, which renders the car unusable. I have had the car recovered six times now and on each occasion Ford claims to fix it under warranty. What are my rights (if any) with regards to getting a permanent resolution to this issue?
Asked on 25 September 2013 by DBoy
Answered by
Honest John
Your only rights are against the dealer that originally sold you the car.
Looking for a garage you can trust? Honest John's Good Garage Guide has thousands of reader recommended garages, plus how-to guides and tips on servicing.
The Good Garage GuideSimilar questions
I purchased a brand new Peugeot Boxer from a main dealer in May 2016. In June, it started to have a slight hesitation which has now worsened and makes me feel as if it might come to a complete stop at...
I purchased a a used Auris HSD in 2013 from a Toyota dealer with a full service history and three years Toyota warranty remaining. I have had the car fully serviced with a Toyota main dealer last November...
I bought a 2012 Vauxhall Astra from a main dealer last year, but took it back after a week due to the car veering to the left. Eight months later after several return visits and various excuses I am now...
Related models
Strong blend of comfort and performance. Fun to drive. Standard equipment is high on all models.
Elsewhere on 
.jpg)
