How do we make the insurer pay out for the Echo Arena car park fire that destroyed our daughter's car?

Our daughter travelled to Liverpool for the New Year celebrations and unfortunately parked on the fifth floor of the Echo Arena, which then burned the 1400 cars parked in there. Her insurance company are...

Is it underhanded for a repairer to carry out work if they know they aren't insurer-approved?

In February 2016, I called National Windscreens to replace my windscreen. They checked my insurance details and confirmed that they could do the work. The work was carried out five days later and the engineer...

What's the best way to temporarily insure a car?

We've just bought a new car for my wife, which has five days complimentary insurance from Volkswagen. We still have her old car, which we are going to sell privately within the next couple of weeks. However,...

My wife won't be driving for a year - should be SORN her car or keep it on my insurance policy?

My wife will soon be having an operation to remove a small tumour in her head. The oncologist said she will have to stop driving for a year and she must tell the DVLA. We both have a car and have added...

If we claim on a policy with my daughter as a named driver - does she have to tell her own insurer?

In December, our car was showered in gravel from a lorry that sped by. Our windscreen was cracked and the stones left my driver door and bonnet covered in stone chips. My insurer, LV, are treating this...

When do I have to advise my insurer of the penalty points I received for speeding?

When do I have to advise my insurer of my recent fixed penalty conviction of 30mph+ in a 30mph zone (£100 and three points). Immediately, or only at the time of renewal? I wasn't eligible for a driving...

Someone damaged our car and didn't leave their details - will her premium increase if we claim?

My wife’ car was hit by another car in a car park while she was at work. They didn’t leave a note though. If we claim on our comprehensive insurance, what are the repercussions? Is her premium and no claim...

Will my premium increase if I fit parking sensors to my car?

If I fit reversing sensors to my 2005 Ford Mondeo Estate, would this be a modification that would attract a higher premium?

Why have I lost my no claims bonus while I've been living abroad?

I've been living in Australia for the last three and half years. I'm 48 years old and have had eight years no claims bonus, but I've spoken to an insurance company and they have advised me that my no claims...

My daughter's parked car was hit by a taxi driver- if we claim from his insurer, will her premiums increase?

My daughters Volkswagen Up was parked outside our house when a taxi hit the rear bumper on Christmas Eve. He tried to drive off but the occupants stopped him and I have his details. I contacted the taxi...