Our daughter travelled to Liverpool for the New Year celebrations and unfortunately parked on the fifth floor of the Echo Arena, which then burned the 1400 cars parked in there. Her insurance company are dragging their feet and asking for all sorts of information which she has supplied. She has no proof at present her car is there as she left the parking ticket in the car and the building is unsafe for anyone to check. Other insurance companies have sent in drones and are already paying out, but daily telephone calls to her insurance company have proved to be of no help. Can you suggest a way forward to speed up the process? At present she is renting a vehicle and finding her predicament frustrating and costly.