I reversed into car that didn't have an MoT - what should I do?

I was driving down a narrow country lane and a big tractor was coming towards me. I'd just passed a drive so went to reverse into it, then I hit a Land Rover Discovery behind me (or he hit me, I will never...

A car hit my motorbike coming from an unadopted road - who's to blame?

I was riding my motorbike on a small unadopted road when I intended to turn left into a single lane road. There's a blind spot at the end of the unadopted lane, so when I got to the corner I was in the...

A driver who admitted fault in an accident now won't pay my repairs - what do I do?

I've been passed my test just under one year and I've had my new car for three weeks. Last week, I was stationary when someone else hit me from behind. The other driver claimed responsibility straight...

A fraudulent insurance claim has been made against me - how do I proceed?

A car was travelling towards me, the driver kept looking up and down into his lap and his vehicle wasn't travelling in a straight line. I took evasive action and moved slightly left as it was clear we’d...

How and what do insurance companies base their premium calculations on?

How and what do insurance companies base their premium calculations on? It is becoming obvious that they are not insuring the car, but the driver. To add to the confusion, they do not seem to insure the...

If a claim has been paid, can the insurer claim it back?

If your insurance has already paid your claim and the money is in the bank, can they then make you pay it back? They are asking for it back because they may not be able to hold the third party fully at...

What do I do if an insurer refuses to pay market value for my Cat D car?

My car was reversed into in November last year, it was assessed as Cat D and the other driver admitted responsibility. I accepted an interim payment of £4995 minus £1300 as I decided to keep the car and...

A delivery van hit my grandson and refuse to give their details- what do you advise I do?

The van driver cut in front of my grandson, luckily he was not hurt but his bike was run over. The driver apologised but left the scene without leaving his details. I think he should be reported for this...

Who is liable for accident damage on a building site?

My son works as a joiner on a building site. Today a forklift driver backed into his car and caused damage to tailgate, window and bumper. When the forklift driver told him what he'd done, my son asked...

What is the procedure to keep a car after a write off?

My aunt (aged over 70) had a small accident. She pulled out and a car grazed her - it's my aunts fault. Her drivers side wing got swiped - its minor damage and the cars not worth much. The insurance company...