My Volkswagen has suffered EGR failure

The EGR system has failed on my 2009 MK6 Volkswagen Golf 1.6TDi at 38,900 miles. It has been diagnosed by a Volkswagen dealer (Heritage) and they quoted £1387.80 to fix. The dealer contacted Volkswagen...

Can I challenge a parking ticket if I've already paid it?

I received a parking ticket recently and paid within seven days so as not to incur a higher fine. I want to challenge the ticket, but have now been told that I cannot do so as I've already paid it. What...

Local garage has damaged my car - what should I do?

I took my car in to a local garage for an MoT and service. During the course of the service the driver window was put down and got stuck. The garage are now quoting my £339 to fix the window as it won't...

Recovery firm wants to charge me £138 - should I pay?

My 10 year old Smart Forfour lost its oil while driving recently. I stopped immediately and arranged for recovery to my local garage with my recovery provider. After a 10 day wait for a replacement sump...

Faulty SEAT Ibiza - am I entitled to a refund?

Three months ago I bought a 2011 SEAT Ibiza Cupra 1.4 TSI with 180PS. Since then I have noticed that the car uses a lot of oil. About a litre every 1000 miles to be exact. The garage I bought the car...

Rejected warranty claim - what are my options?

I bought a Lexus RX400h from a dealer 13 months ago. The car was sold with a 24 month extended warranty included as part of the deal. It is a 2005 car and has done 86,000 miles. Today I've found out the...

Dealer won't provide extended warranty documents

We purchased a used Ford Fiesta from a dealer five months ago for £5700. The extended warranty was included in price, but the dealer has never sent us the relevant documents. We've tried calling them,...

Bought a used car that's now broken down - should I sue?

I bought a second hand Volkswagen Polo for £995 from a local dealer a few days ago. The seller told me the car had a year’s MoT – is hasn’t. The seller also told me the car has had a recent service – it...

Bought a used car that's unsafe - what should I do?

I bought a car for my daughter in July last year for £950 – a 2003 Ford Ka Streetcar, with 12 months MoT (corrosion advisory note). After five months, the car became difficult to steer, so she took it...

Bad bodyshop repairs - what should I do?

My 2008 Golf was recently repaired by a Volkswagen approved body shop after a small bubble appeared on the wheel arch. On collecting my car, I found widespread scratches and damage to the pain and bodywork....