Finance agreement - when does the 'cooling off' period start?

When does the 14 days cooling off period begin on financial agreements? Is it when I receive the agreement to sign on email or is it once I have signed it and sent it back?

Water pump failure on a used car - what are my rights?

I recently bought a 2007 MINI Cooper from a dealer with a three month warranty. Within a few weeks of ownership, the car suffered a water leak and I’ve been quoted £270 to fix. The dealer isn’t interested...

Missing service history - what should I do?

We have just purchased a three year old Hyundai i20 from a main agent. However, according to the service history, the first service was performed 18 months from new by a non-Hyundai agent. As the terms...

Evoque engine failure - what are my options?

I bought new Range Rover Evoque from a dealership two years ago. Last week it unexpectedly broke down. Land Rover towed it to a local garage and said oil had destroyed the engine. They've quoted £20,000...

Why have I been given penalty points for a parking offence?

I was parked outside a local shop and the back end of my car was over the zig zag markings of a traffic light area. As a result, I was given a ticket for three penalty points and a £100 fine. I am in my...

Rental car traffic fine - what should I do?

I had a long term rental car provided by my employer. The rental company paid a box junction penalty back in October but I didn't hear anything about until December. They added their usual admin fee and...

Faulty Mercedes - should the car supermarket pay for the repairs?

My 2012 Mercedes C250 went in limp home mode on the motorway last week. The AA came and said there were faults showing on the diagnostics, but could not tell me what the faults were. I bought my car...

Can I appeal a variable speeding ticket?

I have been caught travelling at 53mph in 40mph limit on the M4. This is a stretch where variable speed limits apply. However, my passenger and I both believe that the limit showing on the gantry before...

How can an MoT for an uninsured car?

I wish to take my wife's car for an MoT test but the car is currently off the road by way of SORN. My wife is the legal owner and registered keeper of the car but there is currently no motor insurance...

When am I legally obliged to reject a car?

Three months ago we bought a Ford S-Max. Within a week it developed an intermittent 'engine malfunction' warning and our local garage did a diagnostic check. They had it for a few days and replaced...