Our reconditioned engine was faulty and damaged our car - is the supplier responsible for the repair costs?

We bought a reconditioned engine for our Volkswagen Passat Estate TDI online, which came with a two-month guarantee. They delivered it and our mechanic fitted it, but it was faulty. We had to send it back...

A neighbour reversed into my car and is blaming me - what do I do to stop the claim being 50/50 fault?

I have recently been involved in an incident where I reversed out of my relatives' driveway and was stationary on the roadside. A neighbour then reversed out of a parking bay and reversed into my door....

The dealer damaged my car by over-tightening the wheel nuts, but they refuse to cover the cost - what do I do now?

I have a 2011 Ford Focus, which I bought from a main dealer in February. I went to get an MoT and knew that I would need new tyres. The garage tried to remove the locking wheel nuts on all four wheels,...

Someone damaged my car but then refused to pay for the repairs - what do I do?

I was rear ended by a driver who admitted responsibility. The damage wasn't heavy and he asked if he could pay for the repair as he was in the motor trade and his insurance premium would rocket. We exchanged...

My new Skoda Superb Estate's Front Assist feature won't work - should Skoda fix it under warranty?

I bought a new Skoda Superb Estate seven months ago. When driving a few weeks ago, a warning light appeared on the dashboard saying 'Front Assist Not Available'. The light has been on ever since. My local...

My Volkswagen Polo has endless starting problems - what could it possibly be?

I've been having a series of issues with my 2012 Volkswagen Polo for the past couple of months and I’m at my wits end as it appears to have an ‘undiagnosable’ problem. It's leaving Volkswagen and my local...

My friend drove into my neighbour's wall - the neighbour has now inflated the claim, what do we do?

One of my friends has hit the boundary wall of our neighbour, which has caused damage to a section of the two-foot wall. My friend is willing to pay for the repair, but the neighbour is demanding he rebuild...

I bought an extended warranty - why are the garage now refusing to repair my faulty car?

I purchased a vehicle off a garage which came with three months free warranty, but they offered a further three months for an extra £100. Without knowing, I'd purchased a six month warranty with Autogroup....

Should we appeal a car park fine?

In September my wife parked in a Minster Baywatch controlled car park in Sheffield. The parking fee was payed, by telephone via an automated system, by our future daughter-in-law. A few days later my wife...

I sold a car two years ago with all the correct paperwork - why am I now being bothered by collection agents about it?

I've recently been battling the DVLA and collection agent about a car I sold in 2015. When sold, I filled out the V5C, had the buyer fill out their part and sign a receipt of sale. It was all addressed...