Car damaged by drink-driver - how should I proceed with my insurance company?

My car was hit by a drunk driver outside my pub. I have received information from my insurance. I have attached a copy of a form they have sent me. Can you tell me if this is a standard form and is there...

Car Accident Assistance

Two months ago I bought a new Volvo. Now I have a "Car Accident Assistance" policy, from Volvo provided by "OOPS". It says it will provide a replacement vehicle & £100,000 legal expenses cover. You have...

Is the behaviour of insurance companies causing increased premiums for consumers?

I have just heard on the radio that car insurance premiums have gone up by 35 per cent in the last two years. The usual excuses are trotted out: more people claiming for injuries, young uninsured drivers,...

Are accident management companies pushing up insurance premiums?

No wonder insurances are increasing fast. The major problem appears to be caused by the insurers, whilst uninsured drivers no doubt bear a considerable part. My granddaughter had an accident on her motorbike...

Should I use the Honda Happiness Accident Assistance service in case of an accident with my new Honda Jazz?

I recently purchased a Honda Jazz 1.4 automatic, my second in a row and as you say ""a very nice little car”. In view of recent letters in your column, in the event of an accident, is it OK to contact...

Are claims like this causing insurance premiums to rise?

I recently damaged the car of a visitor to our house here in Cornwall, whilst manoeuvring my van in our drive. This was my fault as the other vehicle, an Audi A5, was parked and empty, and I misjudged...

Honda Happiness accident management - would you recommend it ?

Recently bought new Honda Jazz. Honda agent recommends using 'Honda Happiness' in the event of an accident. Is this more beneficial than dealing only with my insurance company (RIAS).

How did an accident claims company get my details after my car broke down?

My car broke down (clutch problem) as I entered the M1 in Derbyshire. I let it roll to the barrier and waited there to be rescued which took only 20 minutes. I was then taken to a garage where arrangements...

Is it good practice to have a courtesy car included on my insurance policy?

I am somewhat confused by your advice to the effect that the inclusion of a courtesy car on one's insurance policy is a questionable benefit. I have just renewed my policy with Liverpool Victoria and have...

How can we dispute a £70,000 charge for a credit hire Bentley following an accident?

Rather late in the day I am writing to ask you for advice regarding the loan of a Bentley following a motorway shunt 20 months ago. We were part of a multiple collision on the motorway coming home from...