Should my approved used Mercedes Benz have a full service history?

I bought an approved used Mercedes-Benz C-Class from a franchised dealership and was told it had full service history. We requested the documentation several times during and after the purchase of the...

MINI Cooper gearbox failure - should the dealer pay for repairs?

Five months ago I bought a 2003 MINI Cooper from a dealer. The car was sold with 12 months warranty and last week the gearbox failed. The dealer isn't interested in paying for the repairs and says it's...

Incorrect engine problem diagnosis - what are my rights?

When the engine management light came on my Honda Jazz (2001 model) the car started to cut out my local garage could not diagnose the problem, but gave me the details of the fault code and recommended...

Focus automatic gearbox and clutch problems

My Ford Focus (2014 model) developed a judder in the transmission when running slowly. The main dealer recognised a problem with the clutch mechanism (well known fault I believe) and obtained permission...

Faulty used car - what are my legal rights?

I bought a car, which less than 2 months down the line has a ruined fuel injector and ECU. I was not expecting such an issue because the engine management light was not lit. The car was never as exciting...

Should a broken button be fixed for free?

I bought my Mercedes-Benz car less than a year ago brand new from a local dealer. One of the volume buttons on the steering wheel developed some sort of an issue. IT seems that a spring or whatever is...

Alternator failure - is the dealer liable?

My son bought a used car from a dealer a month ago. It broke down last week and the AA said the alternator had burnt out. The trader will not fix or pay for repair under the standard three month warranty...

Is an alternator burnout covered under used car warranty?

Is an alternator burnout covered under used car warranty?

Used car doesn't match advert - can I reject it?

I brought a used BMW X5 from a reputable dealer; however, I've noticed the car's equipment doesn't match the advert. As a result, brake function (with the cruise control), heated front seats and tinted...

Bought a faulty used car - what are my legal rights?

I bought a 2003 Audi A3 a few days ago. On the drive home, I noticed the car was noisy, with a heavy knocking noise whilst idling. I took it to a local garage who advise us the duel mass flywheel is damaged...