Part failure - should the dealer replace FOC?

I had a replacement central locking pump fitted to my Mercedes-Benz SL55 AMG by a local authorised dealer. However, after just eight months, the part failed again. The dealer is now refusing to replace...

Should Kia warranty cover a broken gearbox?

My 85 year old neighbour has a three year old Kia Picanto with 7000 on the clock. Last week it was towed off the motorway with no drive and the dealer says a new gearbox is required as it is not covered...

My manufacturer warranty is void - what can I do?

Last week I took my BMW 1 Series to my local dealer to fix a fault with the USB connector. The car is less than two years old and has covered just 5500 miles. When examining the car the dealer found excessive...

Should I buy a new car now or wait till January?

I was thinking of going for a car. I have no trade in so I am a "cash buyer". Should I buy now or wait until January? Also, Hyundai have a three year service plan for £349.I know these get mixed reviews...

Faulty Nissan Qashqai

A friend of mine has just bought a secondhand Nissan Qashqai from a small dealer 100 miles or so away from where she lives. She took it to her local Nissan dealer for a service and they told her it needs...

Clutch failure after 4 months - should the dealer pay for repairs?

Six months ago I bought a used Hyundai Santa Fe from an independent garage. The car was sold with a full service history and also came with a 12 month warranty. The car suffered clutch failure after a...

Clutch slippage in Mitsubishi Outlander

I bought a used (2010) Mitsubishi Outlander last year. I towed my caravan last week and noticed clutch slipping in high gears only. The car has done 30,000 miles. Should I have to pay or should I call...

Refused warranty claim on Evo X

Mitsubishi has refused a warranty claim on my Evo X. The car was registered in 2011 and is still within warranty. The engine suffered catastrophically failure four weeks ago and the engine was inspected...

Faulty used car - should we expect the dealer to fix it?

My company has purchased a one owner, low mileage secondhand 2009 Vauxhall Zafira with a warranty (purchase price £6999.00). The vehicle was delivered one month late due to ‘unforeseen’ problems and since...

Dealer warranty is not worth the paper it is written on - what are my options?

A couple of months ago I bought a used BMW 5 Series (2011) from a dealer. The car was sold with a warranty, which covers all suspension and parts. A month after I bought the car the rear suspension dropped...