A couple of months ago I bought a used BMW 5 Series (2011) from a dealer. The car was sold with a warranty, which covers all suspension and parts. A month after I bought the car the rear suspension dropped and the air spring had to be replaced. The dealer is 40 miles away from where I live and I could not drive that far with this damage. The dealer refused to pay for a recovery track or to give me a courtesy car and when I called with this problem they said I had to wait two weeks for the service in their garage.

They also advised me to contact the warranty company direct, which I did. However, the company refused to pay for the labour work and I was forced to cover the expense myself. I now feel totally ripped off as I paid £1000 for the warranty and it’s not worth the paper it is written on. What are my options?