Who counts as the main driver of a vehicle - the person who does the most miles or the most single journeys?

I was reading about the five most insurance "fibs" and one of them is fronting when, say a parent, puts their name first and the son/daughter as an additional driver to save money. We all know that the...

My car was stolen when I left the keys on the seat - but my insurance won't pay out?

My car was stolen at the beginning of this month. The keys were on the seat as I was unloading. My insurance has said they will not pay out because of the keys. The car has not been found. My insurance...

My car was stolen two months ago but the insurer is refusing to pay in case it is found?

My car was stolen and the insurance company accept it was a professional theft (non-keyless car taken without keys), however, they refuse to pay out after two months 'in case the car is found'. The police...

I discovered a car I bought had a badly fitted replacement windscreen - should the dealer replace it?

I recently purchased a 2017 Peugeot 2008 from a main dealer. When I got the vehicle home I noticed a chip in the windscreen. I reported this immediately to them, they advised that I use my insurance and...

How can I ensure my damaged car is repaired correctly by the insurers?

I had a minor bang into another car doing a speed of no more than 15mph, my car took the brunt of the damage and is being collected by the insurance company tomorrow. How will I know if the insurance company...

My car has been written off - can I challenge the value they've given it?

My car has been declared a total loss as the repair cost is significantly higher than the market value and I expect an insurance payout. However my insurance company will not take into account the £3300...

How can I find an insurer to take into account my no claims from driving company cars?

I have a no accident record of 50 years but have always driven company insured cars or driven as a named driver on my wife's insurance. I have insured a number of classic cars but these do not attract...

I've damaged my car door - should I claim against my insurance or pay for the repair myself?

I have damaged my passenger side door reversing into my drive. The car is worth around £23k, it is on a PCP deal and I don’t give the car back for another three years. The excess on my insurance is £350,...

My lease car has been written off - will I get a like for like replacement?

My four-month-old BMW has been written off in an accident. I’m insured through Axa but the car was leased through Alphabet. My policy indicates that because of the age the vehicle will be replaced with...

How does black box insurance work?

I have made numerous searches for car insurance and on every one the cheapest by about £50 is a quote from Hastings Direct Smart Miles where you have a black box fitted to your car that records your everyday...