I had a no fault accident, but the other party's insurer are impossible to contact - what do I do?

I had an accident in December 2017 that wasn't my fault. The other driver's insurers, Quote Me Happy, are proving impossible to contact. The other driver doesn't seem willing to help. Where do I go from...

I was sold a car that still legally belongs to the previous owner - what do I do?

I bought a car from a major dealership and informed them it would be used as a taxi. I told them I needed to book the car in for its taxi test in five days, which they said was fine and that the car would...

Water is leaking through a windscreen replacement - is the dealer liable for selling me a faulty car?

I have a 2012 Vauxhall Insignia. I noticed dampness in the drivers footwell so I took it to a Vauxhall dealership under warranty. After a long investigation, they came to the conclusion that it was an...

Petrol was removed from my car while at a garage - what can I do?

I recently had an accident and my car went to a garage for repairs. I made sure a asked for a copy of the document that showed my car with no other damage and with 3/4 of a tank of petrol. When I collected...

My classic was damaged inside a rented garage - who is liable?

I rent a garage from a local housing association and I park my classic Saab 900 in there. I recently visited the garage to find that they had replaced the roof without informing and with the car in situ....

The dealer who sold me a vehicle with a broken engine won't replace it - what are my options?

I bought a 2011 Volkswagen Caravelle with the 180PS engine 10 weeks ago. Since owning, it has been burning oil at an alarming rate - way higher than Volkswagen consider acceptable. Fuel consumption has...

I paid £1000 deposit for a car that wasn't as described - how do I get my deposit back?

I paid £1000 deposit to a garage for a car I was interested in. After 48 hours, without viewing it or signing anything, I saw it had 3400 extra miles on the clock than was stated. I decided to cancel because...

My Ford Focus ST needs an expensive repair for a known issue - can I claim the money from Ford?

My 2013 Ford Focus ST experienced uneven engine running in December. A Ford dealer traced the problem to the engine wiring harness - a problem for which the car was recalled in the USA. The harness was...

A dealer won't send my car's documents, so I can't tax or insure it - what do I do?

I bought a used car online. The seller said he was a trader and the car was advertised as a part-exchange, just MoT'd with a one year warranty. I booked to view it (80 miles away) over the weekend at his...

The cambelt broke in my car long before the recommended replacement - should the manufacturer offer a free fix?

I have a 2014 Skoda Octavia vRS TDI with 88,000 miles and a full service history. It isn't due another service for 8000 miles, but the cambelt has just snapped. I don't know what engine damage has been...