New car is missing optional extras - should I let the dealer retrofit?

I recently ordered a new SEAT Mii from local dealer, selecting various optional extras including the Convenience Pack. Inconveniently, this was not fitted by the factory and the dealer is crying "misbuild"...

Should I foot the bill for a mechanic's mistake?

I took my car to a garage recently and the glow plug sheared off when being removed. As a result, it required a specialist to drill it out, adding £330 to our bill. Who should foot the added cost and do...

Buying a used car - seller's address doesn't match V5C

I have just viewed a used car that's for sale. All looked fine, except the log book (V5C) document has the V5C/3 (selling to a motor trader) yellow slip missing. The guy selling the car could not give...

Volvo V70 windscreen problems - what could it be?

I have recently purchased a 2011 Volvo V70 D5 privately. It has 65,000 miles on the clock and a full Volvo dealer service history. It was only recently serviced by a main dealer six weeks ago. I have noticed...

Can we reject our used car?

I bought a used (2009 model) Vauxhall Corsa from a local dealer six months ago. The salesman advised that all cars were thoroughly checked and in good condition (would not sell them otherwise etc.). Have...

Do I have to declare a no-fault claim when getting an insurance quote?

Somebody hit my girlfriend's car whilst it was parked on the street, damaging the front wing/bumper and requiring £1000 repairs including labour. The driver of the other car very kindly left a note and...

Who's liable for my car's faulty cam belt?

I own a 2011 Renault Grand Scenic with the 1.5-litre diesel engine. I was advised to change the cam belt as the mileage was over 80k and the car was five years old. I bought a cam belt kit and had it fitted...

Rejecting a used car - how can I get all of my money back?

Further to previous correspondence with you regarding the ongoing issues with my Peugeot 508. Car purchased beginning of July this year: 2.0 HDI 140 Further to your advice on demanding a courtesy car...

Bought a pre-reg car, but don't have the logbook

I note in your column in Saturday's Telegraph that you said NOT to buy a car if you did not get the logbook immediately, even if pre-reg. I feel that at 71 yrs old I have been a fool as I have purchased...

Who's liable for my BMW's faulty timing chain?

I purchased a used (2009) BMW 3 Series Touring 320D 10 months ago from a Lexus dealer. At purchase it had only 16,000 miles on the clock and a full BMW history. I received a 12 month warranty, although...