Who is responsible for a bad repair - the RAC or the garage they nominated?

I recently had to call out the RAC for a breakdown (snapped clutch cable), which could not be repaired at the roadside. As I was local to where I lived, I nominated a garage that has serviced the car for...

Why won't the dealer replace a faulty Octavia clutch under warranty?

A friend of mine has a two-year-old Skoda Octavia with about 11,000 miles on the clock. It is still under warranty. Recently on a short journey to the supermarket he felt the clutch beginning to slip,...

What are my legal rights on this issue?

I bought a fiat ducato van from a dealer and three days later it went wrong I took it back and he replaced an injector, charged me a further 200 quid and said it was OK now. It made no difference what...

Why won't Land Rover help with replacing our engine after it ran out of oil?

My husband bought a Range Rover Evoque a year ago. He was recently driving it when he heard a noise. He called out Land Rover and they found it had no oil in it at all. The engine needs replacing, so it...

Can you recommend someone to inspect my Mercedes-Benz A-Class' rust problem?

Following last week’s Mercedes-Benz A-Class rust email and your reply I am now determined to press my claim with Mercedes again. Motor Codes has been unhelpful. I wish to get an expert opinion on my car's...

Our Mazda 3 was supplied without the multichanger that was promised - should the dealer fit it?

Two weeks ago I bought a 2012 Mazda 1.6D 115 Sport, an ex-dealer demonstrator from Mazda dealer. It is fitted with Bose stereo and salesman advised it had the 6CD autochanger. We were happy with this as...

Does the warranty cover a failed battery in my Toyota Prius?

In March this year I bought a 2008 Toyota Prius from a main dealer who gave a 12-month warranty. In April and subsequently in May, the small 12 volt battery failed, requiring assistance to get into the...

I have to contribute to repairing the gearbox in my Audi A3 - is this fair?

My Audi A3 1.4TFSI, bought new from Ridgeway Oxford Audi in 2010, was booked for its third service at 52,000 miles. Just before the service it developed a nasty noise when lifting off the accelerator in...

My Fiat Ducato camper broke down in France - is it the dealer's fault?

I bought my Fiat Ducato 2.3-litre campervan three years ago when it was two years old with just over 5000 miles on the clock. Last October we came back from a holiday in France at a mileage of 20,000....

I specified cruise control on my new Vauxhall Zafira but didn't get it - what should I do?

I purchased a Zafira on April 15 2013. The dealer specification described the vehicle has having cruise control, however when I returned home I discovered no cruise control on the car. I went back to the...