A false claim is affecting my insurance renewal premium. What do I do?

At the end of April this year my insurance company contacted me, claiming I had not informed them of an accident that happened a month earlier. I asked for more details as I haven't been involved in any...

Named driver on my car damaged another vehicle - will this affect her insurance as well as mine?

My partner is a named driver on my comprehensive policy. She scraped a parked car whilst driving my car. Claiming the repair costs for both cars will obviously increase my premiums for years to come. Is...

Can an insurer insist that a minor scratch is recorded as an incident?

My car was inspected by an independent motor engineer in relation to an alleged incident with a parked vehicle. The minor scratches were found by me two years ago and no other vehicle or third party involved....

Can I cancel insurance I just paid for if I find a cheaper option?

I've purchased car insurance, which is due to start on the 22 Aug. However, I've found a cheaper provider. Am I allowed to change my mind and cancel the policy even if the insurer has taken their fee from...

Honest driver with 25-years no claims - why are my premiums so expensive?

My renewal has come up, and I have been quoted £400 fully comp, I have clean license of 25 years, never had an accident in my life except a puncture. And yet my sister has been driving less time than me...

Can I drive a car in the US on my UK insurance?

I'm going to the U.S. for a couple of weeks and a relative has said I can use their car while I'm there. How do I make sure I'm fully insured while using it? Can I drive on their insurance or will my own...

My American friend got a ticket while driving my car and I'm now being prosecuted. Will I be held responsible?

My friend was visiting from the US and agreed to do some errands for me driving my car. He said he has 'DOC' coverage, meaning his insurance covers him to drive other people's cars. He then got two tickets...

Our car was damaged by a bollard that sprung up from the ground - are we liable?

We have an allocated underground parking bay in our apartment block and we were unable to access our parking as the entrance gate to the parking lot was blocked by a crane doing some repair works on the...

I've forgotten which insurance company I'm with - is there any way of finding out?

I've forgotten which insurance company I'm with - is there any way of finding out?

Is it normal insurance practice to get a claimant to go round to a third party's house to obtain a telephone number?

My daughter was an innocent party in an accident in a car park. A car reversed into her new car causing cosmetic damage. The other driver accepted liability at the scene and gave my daughter their details....