A dealer won't send me the warranty for a car I bought two months ago - what should I do?

Almost two months ago I bought a five year Range Rover from an authorised Land Rover in Guildford, Surrey. The salesman repeatedly says he is sending me the warranty, but nothing arrives. Also the spare...

A dealer is refusing to repair a car which was faulty after just two months - what should I do?

I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming the turbo is broken. I have asked the trader to...

A hire car firm claims a car was returned late and has charged for it - what can we do?

An Australian friend hired a car in UK and was upgraded. The car was returned in perfect order with a tank of fuel and he has copies of the contract and documentation. Back in Australia, money was taken...

A driver hit my car while parking and admitted blame - so why have my insurer settled for split liability?

When I was halfway into a parking space at school a car park, the car in the space next to me reversed out and bumped my car with significant force. She said she was to blame and we exchanged insurance...

I was sold a car that was previously damaged - am I owed compensation?

I’m having a nightmare with my local Audi dealer. They sold me a six month old Audi A6 with 7000 miles on the clock. After owning the vehicle for just over six months, paint has started to come off the...

Dealer refused my rejection of a faulty new car - what should I do now?

I bought a brand new Mercedes-Benz GLC Coupe. After 28 days it broke down and had to be recovered. I sent a letter expressing my short-term right to reject the vehicle for not being of satisfactory quality...

An EGR valve replacement for my Audi A6 isn't covered under warranty - is this fair?

I own a 2013 Audi A6 diesel, which for the past six weeks has sporadically gone into limp home mode with the engine management light flashing. Each time, restarting the car has cleared the fault and it's...

Our approved used Skoda has suffered multiple faults since purchase - do we have to accept it back when it's repaired?

I purchased a Skoda Yeti from an authorised Skoda dealership 12 weeks ago with a full Skoda service history. However, it has been off the road, in their garage for 17 days with broken suspension springs,...

I was mis-sold a car that apparently had a warranty - can I reject it for a full refund?

I bought a Mazda in December 2017. It had 10,000 miles on the clock and I paid £16,000. I was sold the car with the remainder of the 21-month manufacturer's warranty, so I had six months left on it. The...

My car developed a fault just out of the warranty period - should I have to pay for work to be done on it?

My 2015 Ford Fiesta has done 36,000 miles, I've had it from new. It's five weeks out of warranty and the the engine management light came on. It was a suspected coil pack, but the garage changed the coil...