A friend opened my car door and damaged another vehicle - am I liable?

A friend asked if someone with whom he had done a house and car swap, could drop off his car at my house. When the car arrived he had his wife and two teenage children with him. They needed to go to the...

Is a glass panoramic roof covered by insurance the same as a windscreen?

My colleague has just been hit with an enormous bill to replace a cracked glass roof. When he read the small print of his policy, he's not covered for the rear screen either. Is that standard or just cost...

Is it beneficial to 'buy back' my insurers third party costs?

I have been deemed to have damaged a third party parked car following an independent engineers report. I accept the report and realise my insurer will treat the matter as a fault claim. There is no damage...

My sister reversed into another car but the driver said he did not want her to pay for any repairs - why has she now had a claim made against her?

My sister reversed very gently into a parked car at a train station. There was only very superficial damage caused to the other car, an old Polo. She spoke with the owner of the car and he said at the...

Can I cancel an insurance claim?

Earlier this year I came off my motorbike at a low speed causing some minor damage to my bike. Nobody else was involved. I called the insurer who determined over the phone to class the bike as a write-off...

We have been advised to use an accident management company rather than inform our insurers of an accident?

My wife was involved in an accident this morning (not her fault) and the local Volvo dealer wants us to use an accident management company and says not to inform our insurer. Surely this is not correct...

How long is it reasonable to wait for an insurer to make a decision?

My son lost his van keys and two days later it was stolen. It was an incomplete conversion to a campervan. This happened about two months ago and the insurer has still not given any indication of a settlement....

I found damage to my car after a ferry crossing - can I claim from the ferry company?

I returned recently by ferry from Ireland and travelled straight home after docking in Holyhead. The next morning I found what appeared to be footprint marks on the roof of the car. Thinking my car had...

A truck hit my parked car and is now claiming it was parked illegally - what should I do?

My car was parked on a public road - there was no one in the car at the time. There was no signage or lines identifying parking restrictions. A large articulated truck hit my car causing damage. The driver...

I damaged my car on our driveway wall - do I have to tell my insurer even if I'm not claiming?

Our drive is curved and bounded on one side by a low stone wall. Having missed it on thousands of occasions I have managed to scratch our car. I have no intention of claiming via my insurance company....