Cool off...

Engine management light came on recently and I've been quoted £475 for a new cooling fan motor by the main dealer. Is this excessive, bearing in mind they can do it tomorrow and I have a long journey...

Should the dealer pay?

I bought a 2005 Saab Vector TiD (c, 43k miles) about a month (and 1,300 miles ago) from a Vauxhall Dealer, he provided a 3 month Dealership Warranty which has a single claim limit of £1,000. I have taken...

Oil changes - quality of main dealer servicing

I own a 2007 A8 3.0 TDI, which I cherish. It is main dealer serviced (variable) and I have never added a drop of additional oil. I have noticed that the dipstick indicates it is usually overfilled (ie...

Promises not delivered

My daughter bought a Focus Zetec 1.6 from a dealer in Oct 2010 with 62,000 miles for £4500. We had written on the purchase agreement that the full service history which was quoted in the advert would...

Cabin fumes

I have a Honda Accord Tourer on an 05-plate with 102k on the clock. There has been a smell of exhaust fumes in the cabin since back in December which I have dealt with by having the recirculate air function...

Waiting six months for my S-MAX

Hello, we ordered an S-MAX in September 2010 and paid a deposit in 02-10-10 at GATES of Dunmow Essex. When we ordered it we were told it would be before Christmas 2010, and we agreed on that. However...

The dealer who sold us a secondhand Golf is refusing to fix an idle problem - how should I proceed?

I should be grateful for your advice on the following issue. My daughter bought a secondhand Volkswagen Golf 1.6 SE 2003 60,000 miles for £4,000 from a small car sales company in Devizes in December. It...

Breakdown of recently purchased used car

I purchased a 2003 (03 plate) Ford Fusion semi-auto from a small dealer (working from home) in Oxfordshire last October with just over 31K on the clock. I declined an extended warranty because of where...

Renault Star Buy - reasonable or not ?

I bought a Megane at a Renault dealer as it was marked as a *Star Buy*, but has a few problems like: .Driver seatbelt has stopped retracting .Dented door sill .Broken AC radiator .Handbrake handle getting...

Did these classic car dealers criticise my E-Type Jaguar in order to increase their mark-up?

In this, the 50th anniversary year of the E-Type Jaguar, I invited two directors of a Classic Car dealership to view my 3.8 Roadster. On the phone I had described this beautiful car accurately and we agreed...