A construction vehicle damaged our car - how do we prove which one?

My car was parked on the road near where building works are taking place. Diggers, tip lorries, etc drive up and down the road to gain access to the site. My car along with three others has been hit by...

Are insurance brokers obliged to provide evidence of NCB if requested?

Are brokers obliged to provide evidence of NCB if requested? I asked my broker to provide evidence because I wanted to change to a different provider who had offered a better price. They refused and made...

I need a Green Card but my insurer won't send me one until my policy renews which will be too late?

Two weeks before returning from Spain in April 2020 my Green Card expires. My insurance company will automatically renew my policy but l not my card. I have to make the application following renewal which...

My son's car has been written off but it is on finance - what should he do?

My son hit a badger and his insurance has written off the car as a Category N. It is on finance and they are saying he cannot have the repairs done through insurance and will have to pay the shortfall....

My stolen and recovered car was repaired but has faults - what do I do?

My car was stolen and recovered then sent to a repair centre which had it for two months. Two days after I received it back, most of the safety electronics shut down. It went back to them for another three...

What is the difference in insurance terms between a hire car and courtesy car?

Our daughter has just suffered a rear-end shunt sustaining severe damage to her Audi. Fortunately, she is signed up with the Audi Ensurance scheme who will deal with the claim for her alongside her regular...

Our car was hit in traffic but we had forgotten to renew the insurance - will the other insurer still pay for repairs?

My wife was hit from behind and shunted into the car in front, which shunted into a car in front of it. The impact was low and everybody stated they had no injuries. The driver who hit my wife admitted...

A French registered car collided with mine - how do I find out his insurer?

I'm a driving instructor and while on a lesson this week my car was hit by a foreign driver in a French registered car. We exchanged details, to my face he admitted liability (I have front and rear dashcam...

My car was a Cat N write off - how do I re-insure it?

My car was a Cat N write off. A settlement has been agreed but do I have to re-insure the car and do I need to contact the DVLA? The car was bought back from insurance company.

Someone damaged my car but I don't want it written off - do I have any options?

Someone reversed into my driver's door and dented it. It still opens and closes perfectly well. They admitted it was their fault. The car is a SEAT Altea probably worth £800 at best. A repair is likely...