Water in petrol - the filling station is to blame?

My daughter recently re-fuelled with petrol that subsequent to the breakdown of her car turned out to contain 50% water. The filling station concerned referred her to Shell Custmer Services who have said...

Ford warranty dispute

The spark plug blew on my Ford Fiesta, leading to a £3000 bill. When inspected, the engine damage was extensive - number four bore was damaged, leaving the car requiring a new short engine block. The engine...

Shoddy garage work - am I entitled to compensation?

A wheel bolt has been cross-threaded into the rear hub of my 2001 VW Polo SDI. My local garage has advised that, as a result of this, the rear hub will need to be replaced at a cost of £138. A new tyre...

My son was sold a car with worn tyres

My son bought a one-year old Volkswagen Scirocco a few days ago, and when we got it home, we found the centres of the front tyres were badly worn down to the wear indicators. The garage claims that cars...

Where do I stand with the AA?

I had cause to call out the AA because my car wouldn’t start on the morning of 12 October 2012. The patrol diagnosed the problem as a flooded engine and decided to remove the spark plugs. The Patrolman...

Renault Lemon - how do I get my money back

I bought an Espace from CCS Garage, Chapelhall, Airdrie. I paid £3500 and was assured it would be fully inspected before going out. Problems arose from day one, with locks not working, rear wiper missing,...

Replacement Steering rack faulty refitting charges who's liable?

My Daughter's 2008 Ford Fiesta required a replacement steering rack as the original lost fluid. A replacement from Ford was around £380 plus fitting, but I was able to get a reconditioned unit from a motor...

Handbrake seized

Can adjusting the handbrake cause the rear calipers to seize? The reason i'm asking is that I had the handbrake adjusted on my MR2 and I was told the brakes were okay, then a week later after not driving...

Faults found within a week of purchase

I bought a Mondeo in January and when a week later found the DMF was worn. I informed the Garage who took it back and stated it was a Tiebar not the DMF and replaced it. When I drove away it was still...

Clutch fate

We had a new clutch put in our 2002 Ford Focus 14 months ago. The garage sent us out without putting the gear oil/lubricant in, we drove about 14 miles and then realised and drove the car back as we knew...