I paid a deposit for a BMW X3, but they've decided not to complete the deal - what are my legal rights?

My BMW dealer and I agreed to a part exchange over the phone for my X3 against a one year old car they were offering for sale. The order paper was sent by email, but before I could return it, another salesman...

What is a zero per cent insurance claim?

My sister has put a £200 deposit on a £3990 2012 Hyundai i10 1.2 today. When phoning for an insurance quote, the call centre operative asked her if she had an outstanding claim on the car from 2014. She...

Dealer won't refund deposit after I was refused finance

I paid a £500 deposit to Mercedes-Benz for a new car. The deposit was refundable subject to finance acceptance. My finance was declined and I am now having great difficulty trying to get my deposit back....

Can anything be done to have my deposit returned ?

I went to purchase a Mercedes Benz at a dealer in Essex. I saw a negative review of the dealer on the internet and spoke to some people who told me it is notorious for faulty cars. I also could not...

Dealer won't refund my deposit - what can I do?

I put a deposit on a car subject to a RAC check showing no finance. The check came back showing that finance was still outstanding on the vehicle and I demanded a refused on my deposit. However, the dealer...

I have paid a deposit on a car, but what obligation does the dealer have to provide it?

I paid £1000 deposit on a car advertised at £6998 and the salesman confirmed zero per cent finance for the balance. The garage then put the car through its MoT and it "blew up", meaning it required a new...

Why was my deposit not returned after I decided not to buy a car?

I recently viewed a vehicle at a Renault Dealership in North Manchester. As there seemed to be some demand for the vehicle I put £100 refundable deposit down on the car to make sure that they would keep...

Do I get my deposit back?

I put down a deposit of £50 for a car 2 weeks ago. I only received a receipt saying "I have received a deposit of £50 for vehicle ... balance of £915 to be paid". Signed the receipt. The car is insurance...

I paid a deposit for a car that isn't available - can I get it back?

I recently spotted a nearly new approved used car at a local dealer on the BMW UK website which was exactly what I was after. It was advertised as available, not as "coming soon", so I assumed it would...

Ford S-MAX: not happy that car is as described.

We found a used car online through Ford Retail online in Birmingham. Very good deal for 2012 plate car, age advertised as 2011 (approx £1500 less than cost of a similar actual age 2012 car with similar...