How do accident management companies become involved in accident claims?

In your recent Saturday columns there has been a number of references to the disturbing practices of accident management companies, resulting in high cost claims for car hire and medical expenses in accident...

Road closures are sometimes necessary in the aftermath of a road accident.

I am a retired Metropolitan Police Traffic constable. I was for some time attached to the investigation unit. Whilst I agree that 100 per cent of fatal accidents cannot be accurately reconstructed, nearly...

Why did the police close the M4 for nearly five hours due to concerns "for a man's welfare"?

Recently on my way to work I, like thousands of other commuters, was held up on the M4 motorway for nearly five hours, due to “fear for a man's welfare”. The traffic was halted at 7.40am and released at...

What precautions can be taken against whiplash claim scammers and accident management companies?

I have been following your correspondence concerning "Claims Management" and whiplash scams. Can you give advice what to do at the time of an incident, please? Is it possible to deter the other party...

Is my daughter really liable for a £27,000 car hire bill for the third party following an accident?

My daughter’s car was stolen in July, 2009. It was smashed into a car causing a write-off of my daughter's car. The insurers did not pay up as she had lost her keys, and they said she didn’t keep car safe...

Does my Land Rover Discovery 4 have a 'Black Box' which records information in an accident?

I recently bought a Discovery 4, and was told by someone within Land Rover that the car contained a 'Black Box', which (in the event of an accident) recorded information on speed, engine revs, etc. immediately...

I'm being sued by a driver who I had an accident with a year ago - what should I do?

Another car and mine reversed into each other in broad daylight in a supermarket car park in August 2009. We scraped each other’s nearside rear wheel arches, but didn't break anything. When I looked in...

What should my granddaughter do with the registration book for her written-off car?

My granddaughter recently had an accident, not her fault, and her car was written off as a total loss. After eight weeks the third party insurers sent her a cheque in full settlement without even contacting...

Has my accident claim been hijacked by an accident management company?

I was involved in an accident. A car ran into the back of my stationary car at approx 40mph and the driver immediately accepted liability, as have her insurers (RSA). The next day I received two calls,...

Crashing in - accident data

Further to your response to CS of N19 regarding a collision with a police car, you may like to know that - certainly for Metropolitan Police vehicles - most (if not all) are fitted with a data recorder....