My damaged car was written off and scrapped without my permission - what can I do?

My Volvo S60 was recently involved in two accidents within a space of a month, both times involving my 28-year-old son, who is a qualified driver and on the insurance policy. The first time was when the...

Should my son transfer the personalised number plate on his written-off BMW to another car?

My son’s old, special edition BMW has been written off after being ploughed into at speed on the M25 by an idiot who didn’t notice the stagnant queue of traffic. The insurance company has agreed that he...

Why is this accident management company asking for my credit card details after an accident?

Yesterday I was involved in a very minor bump and I rang my insurers (Saga). They took all details and then suddenly handed me over to someone from "Claimfast". He said that he could arrange the repair...

What should my granddaughter do with the registration book for her written-off car?

My granddaughter recently had an accident, not her fault, and her car was written off as a total loss. After eight weeks the third party insurers sent her a cheque in full settlement without even contacting...

What is a Cat G insurance write-off?

I am looking to buy a used car and I really like one, but in the details it says that it is Category G insurance loss. Does anyone know what this could mean?

Accident repairs to my Ford Ka are not of good quality. Can I persuade the insurer to replace the car instead?

My three-week-old Ford Ka (with 350 miles only) was hit from behind at around 30mph causing rear and side panel damage. Although the repair estimate was over £4000, my insurer (also the insurer for the...

I want to buy a used Ford Fiesta but it's Cat D - what does this mean?

I am looking to buy a 2003 Ford Fiesta 1.3 LX 3-door hatchback. It says in the description that it is in excellent condition all round, and has a brand new timing belt and water pump plus a full service....

What's the value of a classic Mercedes-Benz 450 SLC that has been written off and restored?

I have been looking for a classic Mercedes-Benz and have come across a beautiful Mercedes-Benz 450 SLC. Trouble is, an HPI check shows that it was written off, but was not a total loss. It seems someone...

Where can I get insurance for a category 'C' vehicle?

Do I legally have to inform an insurance company that my vehicle was previously regarded as a category 'C' damaged repairable? The vehicle has had a VIC after repair and has been on the road for the past...

My car was written off and then returned to me with no payout - what should I do?

My car was written off as a Category D. It was stolen and recovered, then just returned to me after four months. The insurance company never paid out, so now I have a Cat D car and I don't know what to...