Car caught on fire after only having it a few hours - will this be on my insurance or the garage's?

We purchased a small car, for our son's first car, from a small garage for £1500. The next day it seemed to be misfiring, so I phoned the guy. He seemed very helpful and said to return it for a refund....

My car was damaged when at the garage - do I need to inform my insurer?

While my car was being serviced by a local garage a learner driver ran into the side of the car - the garage was test driving it at the time. The third party has acknowledge responsibility and the garage...

Should my son have told his insurers about a minor accident?

My 19 year old son was driven into by an elderly lady who drifted across at the traffic lights. He was stationary waiting to turn right and she was travelling at about 5-10mph. He had only been with his...

Is there any way to find out why a car was written off?

I plan to buy a Volkswagen Golf 2009 which was a Category D Write off in 2012. The car belongs to a single owner and the full service history and log book is available. The car is currently available at...

Can my insurer put a claim on my policy just because it cost them to investigate?

My insurer investigated a claim someone had put in against me and turned it down flat. However, they've put a no fault claim on my policy. When I queried this they said it had cost them money to investigate...

Can I get my car repaired by the insurer, even if the repair costs exceed the value of my car?

I've had a car accident that wasn't my fault. Can I insist on having my car repaired, even if the repair costs exceeds the value of my car? I really want to have my car repaired rather than have it written...

Should I take up the option of a courtesy car following an accident?

Should I take up the option of a courtesy car following an accident? The extent of damage to my Honda Civic has not been estimated as yet but, bearing in mind that the car is a Y registration, it my well...

Why do you advise use of claims management companies?

I've noticed that you often advise using accident claim management companies when making a claim against a third party, instead of one's own insurance company. I thought that's what insurance companies...

A car claims I drove into them when I was parked - how will this pan out?

I parked (engine off) in a lay-by to the side of a main road to drop off my passenger, who's 77 years old. I turned to the side to say goodbye, when he shouted to look out and I saw a car reversing at...

Is there a time limit on making an insurance claim?

My wife reversed her Vauxhall Meriva into a stationary BMW in a supermarket car park in March 2017. Very minor rub marks were left on both cars (I polished ours out). She waited until the owner came out...