Should I claim via my insurer or an accident management company?

Yesterday, I was rear ended at traffic lights. I have the third party's phone number. He did not know his insurer's name and is asking to settle without reference to insurers. The damage to my 2000 Mercedes-Benz...

A truck hit my daughter's car at a roundabout, but their insurer won't respond - what do we do?

My daughter recently had an accident when a M&S truck caught the side of her car at a roundabout. She is insured by LV and the M&S truck is insured by Zurich. LV cannot seem to get a response out of Zurich,...

I was involved in a no fault accident - can I claim for the rise in my premium?

I was involved in a no fault accident (a bus drove into my car). My insurance premium has been increased even though I have protected No Claims Bonus. Can I claim the extra premiums that I will have to...

Why is my insurer seeking to recover costs directly from the driver that hit my car?

My car was written off in August after another driver made a right turn in front of me, hitting the front and side of my Audi A4. I had owned this vehicle since new, it was in very good condition, low...

My partner's car was hit by a HGV two years ago - why is our claim taking so long to process?

My partner had an accident with a German registered HGV in October 2015. My insurers, AXA, were given written statements and photographs at the time denying liability and empathised that the collision...

A third party insurer wants to settle directly with us after an accident - what's the downside of accepting?

My wife was driving my daughters' car recently and was hit in the rear by another car causing major damage to the rear offside. She was also pushed into the car in front, creating some minor damage/scuffing....

Daughter was involved in a no-fault accident - is a notification only or no-fault claim best?

Someone has reversed into my daughter's car while she was stationary in car park. It caused £300 of damage to her car. We have notified her insurer, who are processing it as a no-fault claim. However,...

Third party are refusing to pay out after an accident - what do I do?

I had a no fault accident and my insurance passed me onto an management company, who provided a replacement hire vehicle so I could keep working. Now third party are refusing to discharge the payment....

I'm a named driver on my mum's policy - will a no fault accident in my own car affect her premium?

I renewed and paid for my mother's car insurance policy about two weeks before the start date. I'm a named driver on the policy but rarely drive the car. Between paying for the policy and it starting,...

Should I continue fighting the insurers after a non-fault accident?

I have an on-going dispute after my wife was involved in a non-fault accident. I am making slow progress with the lawyers but, in the meantime, we have to re-new the policy on my wife's car. The renewal...