Why have I been charged for damage above wear and tear when returning a lease car for auction?

In September 2010 I returned a lease car after four years and three months, with 83,000 on the clock. It had a few scratches on it from hedges, etc, but nothing through to the metal, and the chap collecting...

Why do SEAT brochures state that a space-saver wheel is supplied when mine wasn't?

The brochure for my SEAT stated that a space-saver spare was supplied with the car, but it did not come with one. I pursued the matter vigorously with the dealer who relented and supplied me with a new...

Is the garage which sold my daughter a faulty MGTF liable to repair the engine?

My daughter recently bought (mistakenly in my opinion, but she didn’t tell me until after she had bought it) a 6-year-old MG TF soft-top with 30,000 miles on the clock. On Christmas Eve she was driving...

Is it common for Renault Espaces to over-rev on sump oil before suffering engine failure?

We have had a total engine failure on our Espace 2.2 dCi and are wondering if others have has similar problems. Basically it started with engine losing power and flashing ‘Injector fault’ on the dashboard....

Please warn your readers to be careful when making claims from their insurance companies.

Your readers should beware of what has become of a certain big name motor insurer. In my experience they are friendly and helpful when they are taking the money but when you have a claim they will screw...

Why doesn't my Hyundai ix35 achieve anywhere near its quoted mpg figure?

I bought a Hyundai ix35 4wd diesel manual at the end of October. We are delighted with the car except for its fuel consumption. When we first had it and it was running in I did not expect any reasonable...

What should I do if my new car is not to the specification ordered, or it is damaged during delivery?

When purchasing a new car, can you please advise me of my consumer rights in the following circumstances: the vehicle is not to the specification ordered, or the vehicle has been damaged during delivery.

I've just bought a used Renault Clio which has a dephaser fault - is the dealer liable for repairing it?

In August I bought a Renault Clio from a used car dealer. The car is 54 reg and is on 44,000 miles. I paid £4,800 for it. I have covered fewer than 400 miles since the purchase and have now found out that...

Is there a mechanical reason for the clutch on our Renault lacking free play?

On my recently purchased used Renault the clutch pedal has no 'free play' and starts to take up at the top of the clutch travel. I find this most awkward to pull away from rest without a slight jerking....

Are dealers liable for repairs necessary to a car for the first six months after sale?

Some time back you reported a legal precedent where a dealer was held liable for repairs to a car that developed faults in the first six months from the date of sale. I have searched your website but cannot...