Paintwork carried out after an accident by insurance-approved workshop is faulty - who is to blame?

About 2 years ago a Land Rover reversed into my parked vehicle. The matter was settled by the other party's insurer who specified the local repairer. A new bonnet was fitted amongst other parts and the...

Why are accident management solicitors referring clients to counsellors when there's no need to?

I have a friend who is a counsellor, and she told me last week that some of her clients were referred to her by solicitors acting on their behalf after a car accident. In some cases the clients were fine...

Should I buy extras like shine protection, GAP protection etc for our used car?

My wife is buying a used car from a franchised dealer and, as expected, the sales pitch for various extras was employed. Life shine car protection: £350. Gap protection insurance: £399. Another insurance:...

How can I defend my friend against an accident claim when he was driving my car?

Please can you help me? At the end of last year I loaned my car to a Missionary friend who returned to this country for Christmas, who was aged 55 with a clean licence and full NCB when he owned a car...

Can you recommend a small, fun 5-door car for urban use?

I need your help. Over the last 40 years I have driven two or three door cars which moved when the pedal was pressed, apart from the last two years when I have been driving a 5-door 1.0 litre Corsa given...

Speak to insurer or manufacturer after an accident?

I recently bought new Hyundai i30. The manufacturers say if I have an accident claim I should contact their agent in the first instance NOT my insurer (Sainsburys). They will then take over all negotiations...

Should I answer questions to solicitors regarding an accident I witnessed over the phone?

I witnessed an accident on a country road two years ago and gave a witness statement to the police at the scene, as did one other driver. I believe that our accounts may have differed. I have recently...

Can I keep my damaged Mazda 6 if it is written off, and get it repaired myself?

My locked 2007 Mazda 6 TS 5-door auto parked on my driveway was struck by a car veering off the road at speed. After demolishing part of my neighbour's wall and part of my hedge it bounced off the rear...

Car declared a write-off – can I sue for costs to repair the car?

Last week I was in slow moving traffic on a motorway and was hit in the rear by a following vehicle. The impact pushed my car into the car in front, causing a four-car shunt. The rear car belonged to a...

Why don't insurance companies reward loyalty?

My car insurance renewal came through last week. I checked on a price comparison website, and found exactly the same policy with the same company, but £53 cheaper. So I cancel the existing policy and take...