Insurer won't let me buy back my written-off car - what can I do?

Two weeks ago I was sat in traffic when I was hit in the rear. Obviously, the accident was not my fault, but my 2004 Vauxhall Astra has been declared a write-off. Bar a creased floorpan, the damage is...

Paint imperfections on new car - can I return it?

I am the proud owner of a brand new Alfa Romeo Guilietta 1.4 170 Sportiva - this is the first time I have ever owned a new car. Sadly, I’ve noticed some small scratches where the front bumper joins the...

Failed automatic transmission on 2004 C-Max - can I sue Ford?

Our 2004 Focus C Max has just had a terminal automatic transmission failure. The local garage (member of Good Garage Scheme) has confirmed it needs a new gearbox, at a cost of £2000-£3000. Does this model...

Audi A4 needs engine rebuild, but dealer will only cover part of the cost – is this fair?

I’ve been having a lot of problems with my 2008 Audi A4 Avant 2.0 TSFI Quattro. I’ve owned the car from new and recently spent £650 replacing the clutch master cylinder. However, now the car has started...

Dealer didn’t tell me car was involved in an accident – what can I do?

Some 14 months ago I bought an approved used Vauxhall Insignia from a dealer. The car had less than 5000 miles on the clock, with a clean HPI and no details about any accidents. In July I went on a long...

Paying for work that I do not want?

The garage quoted £360 for investigatory work on my Mazda 6 and now want £360 to put the car back together, advising that I cannot safely move the car without the engine being put back in. I have asked...

Can I reject a car over poor fuel economy?

In March 2013 I took delivery of a Kia Rio as part of the NHS lease scheme. This was chosen based on the fuel economy info from Kia and the lease company appointed by the NHS. However, since driving the...

Scraping and rattling in my CR-V?

We bought a new Honda CR-V in September 2012. It is now making a rattle / scraping noise but initially only very intermittently in 3rd gear - not in any other gears. It is now occurring more often. It's...

Range Rover Evoque starting to rust – what should I do?

I took delivery of my Range Rover Evoque last month, but have recently noticed a small rust spot with some bubbling of the paint around the wing. I took it back to the Land Rover dealer who has taken photos...

Extended warranty won't pay for fuel pump failure - what can I do?

My second hand Ford Mondeo has suffered a digital fuel pump failure, which has ruined the injectors. I bought the car from a dealer in September and paid extra for an extended warranty. After months of...