Can I reject a car over poor fuel economy?

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Can I reject a car over poor fuel economy?

In March 2013 I took delivery of a Kia Rio as part of the NHS lease scheme. This was chosen based on the fuel economy info from Kia and the lease company appointed by the NHS. However, since driving the car, I have discovered the fuel economy is nowhere near the claimed MPG and the car is proving costly to run at almost 1000 business miles each month.

I want to change this car, but am blocked at all points. Kia were rude and dismissive, the lease company Automotive Leasing also not interested, and the agency (Knowles) have been pleasant but ineffective in supporting the issues.

They are now refusing to offer Kia cars based on my complaints, yet will not support me to change my car without charging a hefty penalty (almost £1000). What can I do?

Asked on 18 August 2013 by debbyw

Answered by Honest John

No it wasn't mis sold. The fuel economy information was the EC lab test results which are the only figures KIA is legally allowed to supply. For real life fuel economy you could have checked at
www.honestjohn.co.uk/realmpg

Tags: fuel economy legal and consumer advice real mpg

Similar questions

Can I reject a used car if the fuel economy is very different from what I was told?

Our troublesome new Skoda Fabia has been in the dealer's for seven weeks - can we request a full refund?

In November 2010 we bought a new Skoda Fabia Greenline estate. On 10 April this year, the car broke down and we had be towed home by the RAC. The following day, the RAC towed the car from our home to the...

Should Volvo be reported to Trading Standards over their fuel economy claims?

If you take a look at Volvo's main website, the whole focus is where you could travel on a tank of fuel (800+ miles). Surely this is almost an issue for the Trading Standards office? I like the car but...

Related models