Steering malfunction on Ford S-Max - what are my rights?

I have a 2011 Ford S-Max that I purchased in April 2012 from a main dealership. Since July 2013 the car has been suffering with a "Steering Malfunction" message, which renders the car unusable. I have...

Extended warranty won't pay for heater failure - what can I do?

Six months ago I bought my old company car from the leasing firm - a Volkswagen Passat. The car is four years old and was sold with a two year extended warranty. Last week I took it for a service, but...

Stationary car hit by lorry who denies any wrongdoing - what are my options?

While driving along a B road in Penzance, I pulled over to allow a flatbed truck to pass from the other direction. Despite doing this, the truck driver still hit my car, tearing the offside front tyre,...

Engine destroyed after running out of oil - is the garage to blame?

I put my Saab in for a service recently after noticing a change in engine noise following a long journey. The garage told me the car had no oil and replaced the engine and turbo at a cost of £3000. Since...

Injectors blown on 2008 Fiat 500 - what can I do?

My 2008 Fiat 500 1.3 diesel blew it's injectors recently while travelling along a country lane. Fiat have said it’s out of warranty and won’t give me anything towards getting it repaired. I spent my life...

Can a hotel issue me a £100 parking fine?

I have received a £100 fine for parking in a hotel car park. I was a guest in the hotel at the time, should I still have purchased a ticket?

Do I have to pay a French speeding ticket that’s backdated 15 months?

I have just this morning received a notice in the post of a fine for 375 EUROS for a speeding offence committed in the south of France 15 months ago. The entire notice was in French so actually took me...

Bought a used car from a dealer, but it keeps braking down - can I demand a refund?

We brought a 2001 Volkswagen Polo two months ago from a dealer. After one month it broke down with a clutch problem, we informed the dealer and he said that they could fix it at a price, but we would have...

Can you be fined twice for the same driving offence?

I was driving through a town recently when I unwittingly drove through a bus lane. I have now been sent two PCN, as I was caught by two bus lane cameras at exactly the same time - 10:07AM. Can they charge...

Ordered a spare wheel but got a steel space saver - can I demand a refund?

I bought a new KIA Rio recently and ordered a spare wheel to go with it. The spare cost £250 and I was expecting a 17-inch alloy wheel, but on delivery I found a 15-inch steel wheel instead. I am very...