Selling a used car - what are the buyer's rights?

We are selling my wife’s 2006 Ford Fiesta privately in the next few weeks. It has done 30,000 miles. I am not aware of any faults on the car, but what come-back does a private buyer have if he drives it...

Insurer won't write off car after heavy crash - what are my options?

My 2013 Ford Focus was hit by another driver at 40mph. The accident wasn't my fault and damage is severe, with the insurer saying the car will cost at least £6000 to fix. I bought the car just eight months...

Can I challenge an insurance claim?

Our daughter accidentally hit our neighbour’s car during a parking manoeuvre. The neighbour in question witnessed the low speed ‘bump’ and claims their car is now dented. I have looked at the damage and...

Fuel contamination - how did it happen?

I am totally mystified as to how my diesel Ford Mondeo got contaminated with petrol. Last week I filled up with diesel at my local supermarket and drove a round trip of 200 miles without a problem. I again...

Local dealer giving a poor service - how can I make it public?

I have a very lengthy tale of woe involving terrible service and after sales at my local dealer. I really need help, but am also looking for a way to get the story into the public domain. Is there anyone...

Why isn't a clutch failure on the Up covered under the Volkswagen warranty?

I am seeking some help and guidance on a matter relating to my mother's Volkswagen Up which she purchased brand new from Volkswagen Liverpool in September 2012 and in which she has travelled a mere 1604...

Cam belt/chain making strange noises

I purchased a used 2010 Volkswagen Golf last month, which is still covered by its dealer warranty. I have had it inspected by a local garage after it started making noises when the ignition was switched...

Driver denying liability after hitting my car - what are my options/

My car was damaged recently after another motorist reversed into it in a car park. The driver admitted liability at the scene and we exchanged insurance details. However, now he has changed his story and...

Range Rover Evoque suffering vibration issues - what can I do?

I am experiencing vibrations on my six month old Land Rover Evoque, It’s primarily through the steering wheel and gets really bad at 1000 – 2000rpm. I’ve had it inspected by my local dealer, but they say...

Hyundai warranty - does it cover wear and tear?

A relative of mine has had the clutch fail on his Hyundai i20 after 8000 miles. He took the car back to the dealer, but a warranty claim was refused and he has been forced to pay £800 in repairs. Is this...