Why isn't the water pump on my son's Audi Quattro covered under warranty?

I have previously raised this issue with you. The waterpump of my son's Audi Quattro failed causing subsequent damage and the extended warranty company have refused the claim stating that the unit had...

Gearbox failure on a Clio

I have a 3 year 3 month old Clio sport with 38k on the clock. The gearbox struggles to go into 4th gear and the garage inform me that I need a new gearbox as the synchro is broken. I expected the gearbox...

Problematic Audi - where do I stand?

I bought an Audi A4 Avant S-line from the Audi Dealership in Worthing in October last year. It had 12 months approved waranty. From the day I picked the car up I noticed the following faults - large chip...

Why do you not support the independent garage sector?

As an independent garage owner, I take issue with your warranties and servicing comments. To say “fiddle around and mess it up” implies the independent sector is made up of a breed of inferior technicians,...

Do I have redress on a Subaru Impreza import from Japan that has developed a misfire?

My problem involves a Subaru Impreza that my son bought through an online Japanese importer. This is a Japanese-based outfit that brings specialist cars to the UK. He gets his cars hosted on forecourts...

Extended Warranty purchased - Mazda were aware of technical issues during original warranty

Hope you can help me with this query, I have a Mazda 3 Sport 2.2 Diesel 2010 Model. The warranty on the vehicle ended in December 2012 but I took out the extended warranty for another year. The vehicle...

Suzuki Swift - should I extend my warranty?

My Suzuki Swift diesel has come to end of warranty and now offered extended warranty. Would this be worth it and what should I look for, and would DPF be included? Car is three years old, just had MOT...

Can I claim against my dealer for rust damage to my Mercedes-Benz A-Class?

I have a 2005 Mercedes-Benz A-Class. Taking golf clubs from the boot I noticed evidence of water and while washing the car I also discovered signs of paint bubbling on both side doors. Surface disruption...

Our camper van has developed a fault and the seller won't fix it under warranty - what can I do?

Less than three months ago my husband bought a newly converted campervan. It was a classified ad on an eBay business account stating it had a full engine and gearbox rebuild following a timing belt fail,...

Why don't drivers have their cars serviced at independent workshops instead of franchised dealers?

I read with interest your replies to AB and JD about the advisability of franchised dealer servicing in order to keep a new car warranty valid. Over the years I have experienced the efforts of both franchised...