What do I do if an insurer refuses to pay market value for my Cat D car?

My car was reversed into in November last year, it was assessed as Cat D and the other driver admitted responsibility. I accepted an interim payment of £4995 minus £1300 as I decided to keep the car and...

A delivery van hit my grandson and refuse to give their details- what do you advise I do?

The van driver cut in front of my grandson, luckily he was not hurt but his bike was run over. The driver apologised but left the scene without leaving his details. I think he should be reported for this...

A dealer bought an old vehicle from me - do I have to refund him after he found rust?

I had an 18 year old campervan up for sale. A dealer inspected it and reduced his offer by £500 because of some bodywork rust, this was agreed. He bought it, then contacted me to say there was more rust...

Is it standard practice for the limiter to be removed during the emissions fix?

Our 2012 diesel Volkswagen Caddy had its emissions fix and, a week later, it refused to start. RAC identified it as the ERG valve. Volkswagen said to bring it in for a diagnostic test which would be FOC...

Who is liable for accident damage on a building site?

My son works as a joiner on a building site. Today a forklift driver backed into his car and caused damage to tailgate, window and bumper. When the forklift driver told him what he'd done, my son asked...

I unknowingly bought a pre-registered car - what are my rights?

I bought a car two months ago and haven't received the registration document. I've contacted the DVLA and found out that they don't have my car details on their system. I contacted the dealer and was told...

I was mis-sold a Vauxhall Zafira Tourer - what do I do now?

I bought a Vauxhall Zafira Tourer a couple of weeks ago from an approved used Vauxhall dealer. I made it clear when I bought it that I needed to fit three child seats across the back row, to be able to...

I was sold a car with faulty tyres - how do I get the dealer to pay for replacements?

I bought an Audi Q3 around six weeks ago from a garage that's around 50 miles from where I live. The car shook badly on the way home so I called them and they told me to bring it back. I told them it was...

How do I deal with unjustified refurbishment charges on a returned lease car?

I left my leased car with a Volkswagen main dealer for an MoT and cosmetic work on the alloys a few days before the end of its contract. They agreed to hand it over to an inspector/collector from Volkswagen...

I was sold a faulty van - do I have any legal rights to claim back my outstanding finance?

I bought a van on finance and have now found out that it's been clocked. The mechanic just found multiple issues and it needs new gearbox. I bought over the phone from a van company three hours away. It's...