My friend's premium increased after he reported a fraudulent claim - how do we proceed?

My friend returned to his car to find a note saying he had damaged another car in supermarket car park. This was not true, there was no incident. He now finds his premium has gone up as he reported an...

Can I drive a friend's vehicle if it's covered by a trade insurance policy?

Can I drive a friend's vehicle if it's covered by a trade insurance policy? I'm insured fully comprehensive on my own vehicle.

Our car was damaged and no details were left - should we claim on our insurance?

While parked on the street, our car received damage to the rear light and bodywork but no details were left of the offending vehicle. Our insurance policy does not have no claims protection and the excess...

Somebody insured a vehicle in my name - how do I prevent this happening again?

A debt recovery company sent a letter to me, which claimed that I owed them money on a Hastings policy. After I contacted Hastings, it transpired that I was the policyholder of an unknown vehicle with...

A bus reversed into my sister's car - should she claim through her own insurance?

A school bus reversed into my sister's car while she was dropping off her grandchildren at school. She sounded her horn before the collision but the driver then drove off. While still in a state of shock,...

Can driving a car through low floodwater wreck the engine?

I drove my Alfa Romeo through a floodwater, which was lower than the sill, at lowish speed. How likely is it that this could've wrecked the engine? The car is heading for write off subject to the insurer...

I had a courtesy car after an accident - why is the insurer now refusing to cover the hire car costs?

I had an accident in May and was advised by my local garage to contact an accident management company. They replaced my damaged Audi A6 with a BMW 5 Series courtesy car. I signed documents, but failed...

Should I take up the offer of insurance with no claims protection?

Should I take up the offer of insurance with no claims protection? Direct Line will do it for an extra £28.

Do I have to declare a Cat D status to potential buyers of my car?

I'm thinking of selling my BMW 3 Series privately. It was declared Cat D in 2014 and had an engine replacement after I bought it back from the insurer. Since then, it has been okay. If I sell privately,...

An insurer is showing the wrong vehicle against my registration plate - is this a scam?

I have recently been searching to insure my car. LV showed the wrong vehicle against my registration number and also the wrong year that it was first registered. I've checked via the DVLA site, which shows...