I can confirm that Suzuki's Accident Aftercare service offers a good service for consumers.

You have expressed your worries recently that manufacturer-recommended accident aftercare might be tarred with the same brush as accident management companies and credit hire operators. But the Suzuki...

Is there anything I can do to speed along a personal injury claim that has got out of hand?

A year ago my wife was injured when driving my car, which was declared a write-off. The other driver admitted full liability and our insurance company eventually sent us a cheque. Meanwhile they had placed...

Do accident management companies seriously inflate repair costs for minor accidents?

A colleague of my father's BMW 320d was recently hit in the rear by another driver, whilst he was stationary. The damage was a dented rear bumper and a cracked light cluster. I was very surprised to hear...

Where can I report nuisance text messages canvassing for personal injury claims?

I was the no-fault front vehicle victim of a three-car shunt in October 2009. There were protracted delays to the repair of our car, leading to five weeks' hire of a courtesy car. I was nervous of the...

Why did a minor repair to a Caterham that I hit with my Volvo V40 cost over £20,000?

My Volvo V40 2001 is due for insurance renewal and like any wise fellow I checked first on price comparison websites. But as I had reversed over a Caterham last June in a petrol station (easily done) I...

Should I inform my insurance company about a minor accident where my neighbour hit my car?

My neighbour reversed out of his driveway on Saturday and hit my car, which was parked on the highway. He is full of remorse, admits full liability and is going to submit a claim through his insurance...

Why are insurance repairs to my son's SUV taking so long?

My son recently acquired a new SUV; this was after a long delayed wait. Sadly, after two months' ownership, it was damaged while road parked. The driver responsible admitted responsibility and an insurance...

RAC Direct Insurance is to start using a panel of approved insurers - should I be concerned?

RAC Direct Insurance is moving from a direct insurer to using a panel of RAC-approved insurers. As a private motorist (pensioner), should I be concerned and shop around for other quotes? I have been an...

My girlfriend has received a spurious request for payment for a credit hire car following an accident - is it a scam?

My girlfriend was involved in an accident in Nov 2009 where she rear-ended someone at a roundabout. Her car is a company car and insurance is arranged by her employers. She admitted liability, her car...

Are spurious personal injury claims pushing up the cost of motor insurance?

An article in the motoring section recently talked about the rising cost of insurance. It failed to mention some of the reasons for these increases. 1) The high, almost obscene charges made by solicitors...