Why is my insurance company insisting that I take an expensive hire car after an accident?

My 2009 Yaris was damaged in a doctor’s car park yesterday. The event was witnessed and the elderly disabled driver waited until I came out and gave me his insurance details, however I contacted my insurance...

Is an accident management company behind this strange whiplash claim after I touched another car?

I write to draw your and others attention to fraudulent whiplash claims. On 14 April, in a queue of walking pace traffic, I had a sneezing fit and touched the car in front of me. No damage was sustained...

Is my story of the write-off of my damaged Mondeo indicative of today's insurance repair and accident management industry?

I was recently hit on the rear nearside wheel of my Ford Mondeo. I notified my insurer, Lloyds TSB, who instructed me to contact Green Flag. The tow truck duly arrived after I had asked for the vehicle...

Is the RAC preparing to launch its own accident management service?

I think your readers should be made aware of a survey currently being circulated by the RAC via email. As with most online surveys, the questions are very carefully worded. The survey starts off by asking...

Why is this accident management company harassing us after a minor accident?

On 19 February I was sitting in the passenger seat of my parked car (husband had gone into a shop). A large DHL lorry drove past indicating he was turning right. As he turned, the back end of the lorry...

I'm worried that my 1994 Toyota Estima may be written off after an accident - how can I avoid this?

At the entrance to a roundabout, I hit a W-reg car which had stopped and then was heavily hit from behind by another 08-reg car. My insurance company has told me it will give me a car to drive whilst mine...

I can confirm that Suzuki's Accident Aftercare service offers a good service for consumers.

You have expressed your worries recently that manufacturer-recommended accident aftercare might be tarred with the same brush as accident management companies and credit hire operators. But the Suzuki...

Is there anything I can do to speed along a personal injury claim that has got out of hand?

A year ago my wife was injured when driving my car, which was declared a write-off. The other driver admitted full liability and our insurance company eventually sent us a cheque. Meanwhile they had placed...

Do accident management companies seriously inflate repair costs for minor accidents?

A colleague of my father's BMW 320d was recently hit in the rear by another driver, whilst he was stationary. The damage was a dented rear bumper and a cracked light cluster. I was very surprised to hear...

Where can I report nuisance text messages canvassing for personal injury claims?

I was the no-fault front vehicle victim of a three-car shunt in October 2009. There were protracted delays to the repair of our car, leading to five weeks' hire of a courtesy car. I was nervous of the...