I was the no-fault front vehicle victim of a three-car shunt in October 2009. There were protracted delays to the repair of our car, leading to five weeks' hire of a courtesy car. I was nervous of the hire cost re-bounding back on to me, etc. I was also receiving phone calls from third party ‘specialists’, asking me to consider claiming for whiplash injuries, etc. I contacted you at the time for advice on how to proceed. You kindly responded and I reacted accordingly.

Since this time, I have received various e-mails and text messages on the subject of entitlement to injury claims - even from a broker who was not even my broker at the time of the accident. I used them for the first time six months later for subsequent car insurance. (They cease to be my broker as from tonight.) Two and a half years down the line, I still continue receive text messages. This morning, I received yet another of what is a repetitive message. It reads: “Our records indicate you may be entitled to £3,750 for the accident you had. To apply free reply CLAIM to this message. To opt out text STOP.” What can be done to expose these people?