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• Choice Anxiety 11 Oct 2007 (Forum)
  A fair few posters on this forum have appeared to be suffering from what has recently been coined 'choice anxiety'. More and more people are now stressing over whether they have made the 'right' decision, and mostly it's not concerned with life-changing events - but rather 'consumer-related' issues
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  A buyer bought, modified and then broke a car I sold him. Can he legally claim money from me? 12 Jan 2021 (Ask HJ)
  I live in Scotland and sold a car privately to someone from England, the new owner later sent me a text to say it was running fine after he had done a...
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  Dealer is refusing to refund for work done on a faulty van - what are our options? 13 Jul 2017 (Ask HJ)
  I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage...
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  What are my legal rights against a dealer who sold me a car without a service history? 8 Feb 2017 (Ask HJ)
  My 2015 Mercedes-Benz A45 AMG was used and advertised by a dealer. The advert stated it had a performance exhaust fitted (an extra) and a full Mercedes-Benz...
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  I've bought the wrong car - can I get a refund? 27 May 2014 (Ask HJ)
  Last week I bought what I believed to be a Chrysler Grand Voyager from a dealer in Newcastle. I live in a remote area of Scotland so had to do my research...
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  Garage will remove particulate filter to fix the warning light - is that legal? 6 May 2014 (Ask HJ)
  I purchased a 2006 VW Golf from a second hand dealer approximately 1 month ago. Recently the engine management and particulate filter warning lights came...
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  Dealer can't fix the used car I bought 28 Sep 2012 (Ask HJ)
  I bought a 13 month old 20,000 mile Peugeot 3008 from Peugeot dealer 4 weeks ago. There were about 7 or 8 issues needing attention when I picked car up...
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  Bought used van- air con not working 11 Sep 2012 (Ask HJ)
  07 June 2012- I bought a van from Anchor Vans 06 July- drove van for first time after buying it, air con was not working 20 July- local garage did air...
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  Issues when buying a motorhome - where do I stand? 21 Mar 2012 (Ask HJ)
  I recently purchased a very expensive motorhome from a dealer. Before completing the purchase the dealer agreed to rectify an engine manangement warning...
• Nissan Leaf - Refusal of Short Term Right to Reject 16 Mar 2022 (Forum)
  and n/s would need to be done, on top of that they also stated that the 12v battery was only at 50% capacity and there was an outstanding recall on the car. After gaining some further advice from CAB I was told that I had a short term right to reject, within 30 days under the Consumer Rights Act 2015
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  My newly-bought used car has a cracked alloy. What are my rights with the dealer? 20 Nov 2020 (Ask HJ)
  I bought a used approved 2018 Mercedes E-Class from a Jaguar dealer. It's still under manufacturer warranty and I opted for year extended dealer warranty....
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  I asked for 50,000 miles per year on a PCP contract - the dealer has only given me 8000, what are my rights? 20 Dec 2017 (Ask HJ)
  I bought a car and requested 40,000 - 50,000 miles per annum on a PCP term. This is also shown in an email to the dealership. However, it’s come to light...
• Garage Dispute 6 Oct 2006 (Forum)
  Hi There, I was hoping someone might be able to guide me in the right direction with a particular situation I have found myself in. I will try to keep it as short as possible! I purchased a 2nd hand car from a large dealer 2 months ago. I was told the car had a full service history. However
• Omega 2.5 V6 breather/oil leak 20 Nov 2002 (Forum)
  else did it. You were right it is quite a time consuming but ultimately a very rewarding job. Any one know what a main dealer would charge. Many thanks again Kind Regards Ian
• Can I have my money back please? 28 Oct 2001 (Forum)
  for a full refund on the grounds that the car was never of satisfactory quality under basic consumer rights. He's reluctant to take the car back (presumably because he'll find it difficult to shift) and says that he'll only refund me the current trade value, not the amount I originally paid back in June. He
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  I bought a used car but it's faulty and now the dealer is being difficult - what can I do? 16 Jun 2017 (Ask HJ)
  In April I bought an Audi S4 from a used car dealer. From the outset I didn't feel happy with the purchase and felt that the car didn't drive very well...
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  How should I proceed with the garage that sold me a BMW 118i with a faulty battery? 15 Dec 2010 (Ask HJ)
  I bought a 2-year-old BMW 118d last May from the local BMW dealer. It is a fantastic car, but the stop-start function didn't work from day one. I reported...
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  Warranty problem with a used van 25 Aug 2011 (Ask HJ)
  I have a real heartache over my newly purchased 07 plate Berlingo van and really hope you could point me in the right direction! On 6th of June this...
• Warranty Woes 27 Oct 2006 (Forum)
  Dear Motorist, I am unhappy with Ford Motor Company regarding the repair of a common fault on the current Mondeo range, namely rear suspension / sub frame bushes, which come loose and cause a disturbing knocking noise from the rear of the car. I exercised my consumer rights and brought the car
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  Serious problem with used Renault 6 May 2011 (Ask HJ)
  I bought a 2001 Renault Megane Scenic 1.4 from a dealer on 19th April 2011. I paid £1,550 plus traded in my old car which he scrapped and gave me a £50...