Showing results in  Ask HJ [Show all channels]

Sort by: Relevance | Newest first | Oldest first

• 
  My BMW was lightly damaged in a car park - can I insist on her insurer using an approved repairer? 30 Oct 2017 (Ask HJ)
  My car was bumped in a car park this morning. The lady responsible admits it was her fault. The damage is not massive, but the BMW body shop estimate that...
• 
  My newly-bought used van is blowing out blue smoke - is the dealer liable? 6 Jul 2017 (Ask HJ)
  I recently purchased a 2006 Volkswagen Crafter from a dealer with 161,000 miles on clock. I had it a couple of weeks but I'm now having issues with blue...
• 
  Timing chain fault on BMW 320d Touring 16 Jan 2014 (Ask HJ)
  In late November 2013, I purchased a BMW 320d Touring from a small dealer. The car was registered in ‘08 and had been a lease car which had completed...
• 
  Bought a Volvo S80 with electrical problems - how can I make the dealer repair the faults? 11 Mar 2012 (Ask HJ)
  Earlier this year I purchased a low mileage Volvo S80 SE from a Volvo dealership with a year's warranty remaining from new. Almost immediately I had a...
• 
  Why is our BMW X5 wearing through tyres so fast? 15 Feb 2011 (Ask HJ)
  Our BMW X5 3.0sd SE, bought new in September 2008 on a HP agreement, wore its rear tyres through to the metal within four months. BMW accepted there was...
• 
  My new FIAT 500 doesn't have Stop-Start, although I specifically ordered it. Can I reject the car? 1 Jun 2010 (Ask HJ)
  I bought a brand new Fiat 500 in March and it was delivered on 30 April. The Fiat 500s were upgraded in January 2010 to have Start-Stop fitted as standard....
• 
  I have just discovered that my used car was sold to me with the DPF removed - who is responsible? 10 Aug 2018 (Ask HJ)
  I bought a used Jaguar XF from a garage a year ago and it has just failed its first MoT since I've owned it. On investigation, it turns out that the Diesel...
• 
  What are your views on using online retailers? 22 Jan 2021 (Ask HJ)
  What are your views on using online retailers? They seem particularly attractive during this lockdown period?
• 
  I was sold a car with defective tyres and had to pay for replacements - what are my rights? 26 Jul 2019 (Ask HJ)
  I purchased a car in May. The initial drive home on smooth motorways was okay but the day after I realised the car was very bumpy and erratic on urban...
• 
  My Mercedes-Benz AMG is having steering problems on full lock at low speed - what do I do? 6 Jan 2017 (Ask HJ)
  We own a Mercedes-Benz AMG 4matic with the same issue that you have written about on the Mercedes-Benz GLC and GLA a few days ago. So far we have had the...
• 
  Rejecting a used car 26 Jun 2015 (Ask HJ)
  Last Saturday I collect my used Honda S2000 2004 with 112k on the clock. The car was described as fully serviced with a recent service but with a few minor...
• 
  Dealer won't pay for faulty car - what are my rights? 1 Jul 2014 (Ask HJ)
  We are a couple who are not very car savvy and certainly not mechanically minded. Three months ago, we bought an eight year old Peugeot 207 with 70,000...
• 
  My new Audi A3 automatic is going to take nine months to arrive! What are my rights? 6 Sep 2010 (Ask HJ)
  I signed an order and paid the deposit on a new Audi A3 Cabriolet automatic on 24 May and the order says for delivery in mid-September (although the dealer...
• 
  Has the Volkswagen emissions update ruined my Tiguan? 9 Dec 2016 (Ask HJ)
  I purchased a 2011 Volkswagen Tiguan in 2013. The car had 9000 miles on the clock and I bought it from a car supermarket. The vehicle has now covered 49,000...
• 
  The cam belt failed on our car. Where do we legally stand with this issue? 3 Nov 2020 (Ask HJ)
  I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway,...
• 
  Why is it so hard to return a car that has clear issues? 1 Sep 2020 (Ask HJ)
  I purchased a secondhand Toyota Yaris hybrid from a Toyota dealer. I was encouraged to take a different Yaris on a test drive due to the car I was buying...
• 
  A dealer is refusing to repair a car which was faulty after just two months - what should I do? 22 Jun 2018 (Ask HJ)
  I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming...
• 
  Various parts of my van need replacing - is the dealer liable for not fixing it in the warranty period? 24 Jul 2017 (Ask HJ)
  I have 2012 Ford Transit Connect, bought 1 November 2016. Since taking the speed limiter off the van, the fuel filter overloaded sign keeps coming up....
• 
  Are we entitled to a refund? 12 Jul 2013 (Ask HJ)
  My father recently bought a used car from Evans Halshaw. His own car broke down and he needed a car urgently as my mother is in hospital 20 miles away...
• 
  My Corolla Verso has had repeated faults - can I demand a full refund? 9 Mar 2013 (Ask HJ)
  I bought a Toyota Corolla Verso from a garage at the end of August 2012. Since buying the car I have had numerous problems with it, ranging from electric...