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  Parking Fines and clause 56 8 Jan 2013 (Ask HJ)
  I have just found a parking ticket at a private carpark from premier parking services. I had not had the chance to get a ticket and put on my car before...
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  Gear box failure after seven months - who should pay? 18 Jun 2012 (Ask HJ)
  I bought a 52 reg BMW X5 from a independent dealer, Oxfordshire Motor Village. The car worked fine for seven weeks and then had a transmission failure....
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  Who is responsible for taking care of my Saab's warranty? 31 Mar 2012 (Ask HJ)
  My wife's Saab 9-3, new in April 2011 with the 1.9 diesel, needs correction of a faulty heater but the sellers will not embark on the work under warranty....
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  Catastrophic engine failure on Volvo V40 2 Nov 2011 (Ask HJ)
  Purchased a Volvo V40 1.8i 4 months ago - it was running beautifully but on the motorway it made a horrible noise, the temp gauge shot up and it lost all...
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  Is it fair that I contribute to repairing a Vauxhall Zafira I bought a month ago? 24 Aug 2010 (Ask HJ)
  One month ago I bought a 2007 Vauxhall Zafira and the garage gave me three months' warranty. I noticed that the gear change was a bit stiff, so I took...
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  Do I have to pay for the DPF to be repaired in the Volkswagen Golf I just bought? 3 Jul 2010 (Ask HJ)
  My 20,000-mile Volkswagen Golf GT TDi 2.0-litre has just had the DPF, engine management and diesel glow plug lights come on. I bought it six weeks ago...
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  What's the legal definition of a new car? 2 May 2014 (Ask HJ)
  We have just purchased a new Vauxhall Meriva. Prior to purchasing it we asked about it being the new facelift model (since Oct 2013) rather than the pre-facelift...
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  New clutch needed for my MINI - is the dealer I bought it from liable? 15 Sep 2021 (Ask HJ)
  I bought a 2009 MINI Cooper S in February. Since then I have put 1100 miles on it. About a month ago, I noticed it was making a strange screeching noise...
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  My car came with mixed tyre tread patterns but the dealer refuses to change them? 16 Jan 2019 (Ask HJ)
  I bought an approved used BMW X5 that came with directional tyre treads at the front but asymmetric at the rear, all Dunlops. The BMW owner's handbook...
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  Do we have a right to a replacement vehicle for our new SsangYong Rexton? 3 Jan 2017 (Ask HJ)
  I own a January 1, 2016 registered SsangYong Rexton ELX 2.2 diesel automatic. Whilst it has performed as expected, I have experienced repeated (five) visits...
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  Faulty parking sensors - what are my rights? 8 Sep 2016 (Ask HJ)
  I bought a brand new Ford Fiesta in 2014 - Titanium five-door, with metallic paint and front and rear parking sensors. From day one, the parking sensors...
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  Falsified service history on my Mercedes A-Class 22 Oct 2021 (Ask HJ)
  I bought a Mercedes A-Class in February 2020 and the car was one year old. I was told it was fully serviced before picking it up but it turns out it wasn't....
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  Why does my brand new car have paintwork swirl marks? 4 Sep 2020 (Ask HJ)
  I have just bought a new Toyota RAV4, and it looks like it is an excellent car. The car is black and has Toyota’s ceramic paint protection. Once the rain...
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  My new car arrived with an engine light on - should I reject it? 4 Sep 2018 (Ask HJ)
  I am taking a delivery of brand new Nissan Qashqai. While testing the car at the dealer earlier today, the engine light came on and it wouldn't go off....
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  I bought a car that wasn't in satisfactory condition, the dealer then bodged the repair - should I return it for a refund? 1 Sep 2018 (Ask HJ)
  I bought a 2014 Volkswagen Tiguan with a full service history from a main dealer. On taking delivery of the vehicle I started to clean it and noticed in...
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  I was mis-sold a car that apparently had a warranty - can I reject it for a full refund? 4 May 2018 (Ask HJ)
  I bought a Mazda in December 2017. It had 10,000 miles on the clock and I paid £16,000. I was sold the car with the remainder of the 21-month manufacturer's...
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  Having constant electronic issues with a new car - can I reject it? 17 Jul 2017 (Ask HJ)
  Five months ago, my daughter purchased a new Vauxhall Astra 1.0 turbo from a Vauxhall dealer. Two weeks ago she started to have major electronic problems....
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  Am I being ripped off over my brake disc replacement? 22 Apr 2016 (Ask HJ)
  In April 2015 I purchased a Nissan Qashqai with 12,000 miles on the clock, from an authorised Nissan dealer. When I booked the car in for its first service...
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  BMW X5 - front driveshaft failure 7 Feb 2016 (Ask HJ)
  I have a 2010 E70 X5 4.0d SE that suffered a catastrophic failure [Front propshaft broke away smashing a large whole in the engine] I am aware of an August...
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  Audi A6 engine problem 19 Oct 2015 (Ask HJ)
  I have had an Audi A6 Avant 3.0 TDI 6 and a 1/2 months now and it has done circa 18,000 miles. It recently developed a loud rattle from the engine and...