What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
My new car arrived with an engine light on - should I reject it?
I am taking a delivery of brand new Nissan Qashqai. While testing the car at the dealer earlier today, the engine light came on and it wouldn't go off. I haven't taken the car as the dealer said they will be checking it and will confirm when they know what's going on. I would be grateful for any advice. Are these things common in your experience? Do I need to look out for something specific before accepting the car if dealer okays it? I have told them i will need complete assessment in writing before i accept the car so would be grateful for any pointers.
Asked on 4 September 2018 by Adam
Answered by
Honest John
Simply reject the car as "not of satisfactory quality" as is your right under The Consumer Rights Act 2015 and preceding Acts and Case Law and demand your money back. If the dealer refuses to take it back, demand a substitute car until your new car is fixed. If he refuses to do that as well, see a solicitor and take immediate legal action. If the dealer choses the second option, fully detail your complaint in writing, send it to the dealer principal by Post Office Special Delivery, keep a copy and staple the certificate of posting to the copy so it becomes a matter of record for the courts.
Similar questions
Could you please quote your source for saying that diesels registered pre 01/07/2008 are exempted from this part of the MOT? My wife’s 2004 Citroen Xsara Picasso diesel car has just failed the MoT on this...
Should a 2003 diesel fail its MoT for the MIL not illuminating with the ignition?
Will my 2001 Volkswagen Passat pass the MoT test if the engine warning light is on steady and not flashing? It has been on for several years with no effect on the car.
Related models
Comfortable to drive with a robust interior, good engines, popularity means lots of choice on the used market.