Who is responsible for taking care of my Saab's warranty?

What do you think of Elon Musk? Have your say | No thanks

Who is responsible for taking care of my Saab's warranty?

My wife's Saab 9-3, new in April 2011 with the 1.9 diesel, needs correction of a faulty heater but the sellers will not embark on the work under warranty. The retailer surely takes responsibility for the warranty claims, whatever happens to the manufacturer? Also, you mentioned that the 1.9-litre diesel engine might become faulty. Can you please advise about warranty claims and also, if possible, how to avoid the engine problems? Should we seek a Warranty Direct policy for the car?

Asked on 31 March 2012 by CW, Perth

Answered by Honest John

In law you might have a case against the retailer who sold you the car (www.honestjohn.co.uk/faq/consumer-rights). A warranty case where a manufacturer goes bankrupt, but the retailer who sold you the car remains solvent, has yet to be tested in court. Yes, for the future it’s wise to purchase a warranty from www.warrantydirect.co.uk but that cannot cover you for pre-existent problems. There's a list of potential engine problems here: www.honestjohn.co.uk/carbycar/saab/9-3-2002/?secti...d

Tags: warranties repairs

Similar questions

Who pays for lease car repairs once the warranty is up?

I have a lease car on a four year team - the manufacturer's warranty is three years. If something goes wrong with the vehicle after the 3 years, who is responsible for repair - the lease company or the...

I'm having repairs under warranty but the parts have not arrived in eight weeks. How long is it reasonable to wait?

The spares required for a warranty repair are not available and I've been given no ETA for delivery. How long is reasonable for car to be in repairer. Spares ordered 29/08/23