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Is it fair that I contribute to repairing a Vauxhall Zafira I bought a month ago? 24 Aug 2010 (Ask HJ)
One month ago I bought a 2007 Vauxhall Zafira and the garage gave me three months' warranty. I noticed that the gear change was a bit stiff, so I took... -
Do I have to pay for the DPF to be repaired in the Volkswagen Golf I just bought? 3 Jul 2010 (Ask HJ)
My 20,000-mile Volkswagen Golf GT TDi 2.0-litre has just had the DPF, engine management and diesel glow plug lights come on. I bought it six weeks ago... -
What's the legal definition of a new car? 2 May 2014 (Ask HJ)
We have just purchased a new Vauxhall Meriva. Prior to purchasing it we asked about it being the new facelift model (since Oct 2013) rather than the pre-facelift... -
New clutch needed for my MINI - is the dealer I bought it from liable? 15 Sep 2021 (Ask HJ)
I bought a 2009 MINI Cooper S in February. Since then I have put 1100 miles on it. About a month ago, I noticed it was making a strange screeching noise... -
My car came with mixed tyre tread patterns but the dealer refuses to change them? 16 Jan 2019 (Ask HJ)
I bought an approved used BMW X5 that came with directional tyre treads at the front but asymmetric at the rear, all Dunlops. The BMW owner's handbook... -
Do we have a right to a replacement vehicle for our new SsangYong Rexton? 3 Jan 2017 (Ask HJ)
I own a January 1, 2016 registered SsangYong Rexton ELX 2.2 diesel automatic. Whilst it has performed as expected, I have experienced repeated (five) visits... -
Faulty parking sensors - what are my rights? 8 Sep 2016 (Ask HJ)
I bought a brand new Ford Fiesta in 2014 - Titanium five-door, with metallic paint and front and rear parking sensors. From day one, the parking sensors... -
Falsified service history on my Mercedes A-Class 22 Oct 2021 (Ask HJ)
I bought a Mercedes A-Class in February 2020 and the car was one year old. I was told it was fully serviced before picking it up but it turns out it wasn't.... -
Why does my brand new car have paintwork swirl marks? 4 Sep 2020 (Ask HJ)
I have just bought a new Toyota RAV4, and it looks like it is an excellent car. The car is black and has Toyota’s ceramic paint protection. Once the rain... -
My new car arrived with an engine light on - should I reject it? 4 Sep 2018 (Ask HJ)
I am taking a delivery of brand new Nissan Qashqai. While testing the car at the dealer earlier today, the engine light came on and it wouldn't go off.... -
I bought a car that wasn't in satisfactory condition, the dealer then bodged the repair - should I return it for a refund? 1 Sep 2018 (Ask HJ)
I bought a 2014 Volkswagen Tiguan with a full service history from a main dealer. On taking delivery of the vehicle I started to clean it and noticed in... -
I was mis-sold a car that apparently had a warranty - can I reject it for a full refund? 4 May 2018 (Ask HJ)
I bought a Mazda in December 2017. It had 10,000 miles on the clock and I paid £16,000. I was sold the car with the remainder of the 21-month manufacturer's... -
Having constant electronic issues with a new car - can I reject it? 17 Jul 2017 (Ask HJ)
Five months ago, my daughter purchased a new Vauxhall Astra 1.0 turbo from a Vauxhall dealer. Two weeks ago she started to have major electronic problems.... -
Am I being ripped off over my brake disc replacement? 22 Apr 2016 (Ask HJ)
In April 2015 I purchased a Nissan Qashqai with 12,000 miles on the clock, from an authorised Nissan dealer. When I booked the car in for its first service... -
BMW X5 - front driveshaft failure 7 Feb 2016 (Ask HJ)
I have a 2010 E70 X5 4.0d SE that suffered a catastrophic failure [Front propshaft broke away smashing a large whole in the engine] I am aware of an August... -
Audi A6 engine problem 19 Oct 2015 (Ask HJ)
I have had an Audi A6 Avant 3.0 TDI 6 and a 1/2 months now and it has done circa 18,000 miles. It recently developed a loud rattle from the engine and... -
Do I have grounds for rejecting a car? 20 Jun 2014 (Ask HJ)
I saw a 15 month old Citroen C3 Picasso advertised by a main dealer. I asked all the right questions as I wanted to avoid buying a car which had been used... -
Extended Warranty purchased - Mazda were aware of technical issues during original warranty 25 May 2013 (Ask HJ)
Hope you can help me with this query, I have a Mazda 3 Sport 2.2 Diesel 2010 Model. The warranty on the vehicle ended in December 2012 but I took out... -
Who should cover these repair costs? 16 Feb 2013 (Ask HJ)
I have just bought a 10 year old 100,000 mile Audi TT 225 manual petrol quattro for which I paid £5350 cash from a dealer. Having taken delivery I now... -
Warranty on a Mazda 6 14 Jan 2011 (Ask HJ)
I purchased a Second-handa Mazda 6 2004 in October 2010 and have had to take it back to the dealer on three separate occasions, mainly due to noisy engine...
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