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• Ford Fiesta - Missing spare key and broken fog light glass 3 Jul 2019 (Forum)
  thoughts are on where we stand.  Problems are: - no spare key - front passenger fog light is missing glass (bulb and unit are present) One friend has advised that the dealer should sort these, under Consumer Rights Act the car is not the quality it should
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  If a car was registered to someone before me - can I reject the car and have my deposit back? 13 Nov 2017 (Ask HJ)
  I put down a deposit on a car from a main dealer, but he now says I have to wait a few weeks for the logbook to arrive. Can I have my deposit returned?
• VW Golf 1.6 FSE - Small claims-consuer rights act 2015 advice 13 Jul 2019 (Forum)
  no right of return, but then we learned about the consumer rights act. At the beginning of May I contacted the dealer, explained the problems and asked them to repair or refund. They refused, because we'd taken it to other garages without their approval. My response was more or less as follows
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  My new Ford Mondeo is scratched - how do I get them to repair it under warranty? 3 Sep 2017 (Ask HJ)
  I collected my new Ford Mondeo from the dealer at the beginning of July. I glanced over the vehicle before collection and it appeared to be okay. The following...
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  Car has hidden accident history - can I get a refund? 4 Dec 2013 (Ask HJ)
  I bought a used Audi A4 saloon 2.0 TDI five months ago from a car supermarket. Two weeks ago the car developed a fault whereby the multimedia interface...
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  My brand new Alfa Romeo has developed a gearbox fault, what are my next steps? 17 Nov 2023 (Ask HJ)
  Our 1 week old Alfa has been diagnosed with a gearbox problem, what should I do?
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  Part of the convertible roof on my new car has broken off - where do I stand with getting this fixed? 16 Aug 2017 (Ask HJ)
  I bought a Mini Cooper S convertible recently and within a week, an interior cover running across the width fell off. I took it to a garage and found out...
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  Can my insurer put a claim on my policy just because it cost them to investigate? 30 May 2017 (Ask HJ)
  My insurer investigated a claim someone had put in against me and turned it down flat. However, they've put a no fault claim on my policy. When I queried...
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  Just repaid the lease on our Skoda Octavia and it's now stopped working - can we get our money back? 9 Feb 2017 (Ask HJ)
  My 2012 Skoda Octavia stopped working after 4 years of ownership from new. The dealer cannot work out the fault, we repaid the lease 5 days before the...
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  My Mercedes-Benz GLC has a steering problem - what do I do? 30 Dec 2016 (Ask HJ)
  My Mercedes-Benz GLC Coupe 220d is crabbing in reverse. I read with interest that I am not alone and that this is a common problem with this model. Mercedes...
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  Can I reject my used car over an oil leak? 4 Nov 2016 (Ask HJ)
  I purchased a car from a dealer on the 23 September, which came with a six month parts and labour warranty. During a routine service at a BMW dealership...
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  Trader refusing to supply documents 19 Jun 2016 (Ask HJ)
  I bought used car from a trader. When I collected the car the seller said he couldn't provide a receipt due to computer problems and would send it later....
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  Problems with a used car I bought - What can I do? 7 Jun 2016 (Ask HJ)
  I bought a Hyundai Terracan from a local dealer recently. I had the car checked out at a local garage and have been told that the dual mass flywheel is...
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  Is it illegal for a dealer to pretend to be a private seller? 15 Dec 2014 (Ask HJ)
  I bought a car from what I thought was a private seller, but have since found out the seller is a dealer. To make matters worse, the car is not fit for...
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  Faulty Nissan Qashqai 3 Oct 2014 (Ask HJ)
  A friend of mine has just bought a secondhand Nissan Qashqai from a small dealer 100 miles or so away from where she lives. She took it to her local Nissan...
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  Faulty used car - should we expect the dealer to fix it? 23 Jul 2014 (Ask HJ)
  My company has purchased a one owner, low mileage secondhand 2009 Vauxhall Zafira with a warranty (purchase price £6999.00). The vehicle was delivered...
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  Steering pipe failure on recently bought car - can we claim against the dealer? 1 May 2014 (Ask HJ)
  My mother recently purchased a 2002 Toyota Corola Verso for £2490 due to it only having done 47,000 miles. The car is spotless and drives beautifully but...
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  Faulty used car - can we reject it? 9 Jan 2014 (Ask HJ)
  We bought a used Citroen C8 two weeks ago on the understanding that the cambelt had been changed and that proof of this would be forthcoming. However,...
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  Why are there paint marks around the trim of my new Ford Kuga? 28 Dec 2013 (Ask HJ)
  I bought a new Ford Kuga Titanium X in June this year, and have recently noticed that the rubber trim round the windows and some of the plastic trim on...
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  Does the warranty cover a failed battery in my Toyota Prius? 6 Jul 2013 (Ask HJ)
  In March this year I bought a 2008 Toyota Prius from a main dealer who gave a 12-month warranty. In April and subsequently in May, the small 12 volt battery...