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Customer service problem 30 Dec 2011 (Ask HJ)
My 2006 Passat has been off the road for three months awaiting a spare part. It's under warranty so this is not an issue. However the problem is the... -
Which estate car or SUV should I buy for under £20,000? 27 Jan 2022 (Ask HJ)
Which sporty (200+ bhp) estate car or SUV should I buy with large boot and a £15,000-£20,000 budget? I currently have a 45-50-mile daily commute and holiday... -
The Sensotronic Brake System on my Mercedes had failed - do I have any chance of a contribution? 24 Jul 2017 (Ask HJ)
The Sensotronic Brake System on my 2003 Mercedes-Benz E-Class failed in May of this year. It had had all the relevant recalls and has been serviced by... -
What's your advice regarding my faulty automatic Ford Focus? 1 Jun 2017 (Ask HJ)
I purchased a 2012 Ford Focus automatic in March 2015. On the drive home I felt the gears were not working properly. I decided it might be different from... -
Warranty repair charge excessive due to 'betterment' 26 Sep 2012 (Ask HJ)
I bought a 12 year old BMW 330i in June and it drove beautifully until a sudden failure of the automatic gearbox a couple of weeks ago. I bought a Gold... -
Channel Ire land car 13 Jun 2009 (Ask HJ)
I am hoping you could help me with this problem I am having with my Ford Focus 1.6 Zetec automatic, which I purchased on 16th of April from a local dealer.... -
Can you recommend a practical car for £15,000? 1 Feb 2015 (Ask HJ)
I need a new or nearly new car for £15,000. I'm quite active and will need something that's reliable, economical and large enough to carry a dog cage and... -
Buying a used estate for £10k - what should I get? 29 May 2014 (Ask HJ)
I have £10,000 to spend on a replacement car. It should be an automatic estate with a petrol engine as I only do around 5000 miles per year. I want to... -
Can I reject a car after two years? 31 Jul 2013 (Ask HJ)
My 2011 Land Rover Freelander - which i have owned since new - has developed a slight misfire below 50mph. I have returned it to the dealer multiple times,... -
First car - what should I buy for my son? 5 Dec 2012 (Ask HJ)
My son is 17 and I've told him that I will get him a car and insure it for a year - but at a budget of £9000 all in. Assuming the insurance is about £4500... -
My car was written off by an uninsured driver - why was this recorded as a 'fault' claim against me? 15 Jan 2018 (Ask HJ)
I'm a 60 year old IAM F1RST and ROSPA Gold qualified driver. Whist driving my daughters car to work, I was T-boned by a vehicle with a cloned reg plate... -
What do you recommend we replace our Honda Civic with? 3 Jan 2017 (Ask HJ)
We have a 2013 Honda Civic 1.8 EX and like the car, including the heated seats. We would like a car with a higher seating position but the width of the... -
Has the Volkswagen emissions update ruined my Tiguan? 9 Dec 2016 (Ask HJ)
I purchased a 2011 Volkswagen Tiguan in 2013. The car had 9000 miles on the clock and I bought it from a car supermarket. The vehicle has now covered 49,000... -
Need a used exec car with low running costs 27 Jun 2016 (Ask HJ)
I bought my Lexus IS220d (08 plate) four years ago with 40k miles on it and have now added 100k miles without much going wrong, Lexus customer services... -
Should I buy a Lexus IS 250C to accompany my Mercedes-Benz SLK and Chrysler 300C? 14 Dec 2013 (Ask HJ)
I have three cars: a 2008 Chrysler 300C estate with a Webasto electric roof, unique stitched Nappa heated leather, fantastic Classic FM and Radio 3 Boston... -
Can you recommend a sporty estate for my wife's business and a mid-engined sports car for me? 21 Jan 2012 (Ask HJ)
I have been struggling to find a balance of cars in our garage. Our current cars are a 12-year-old Range Rover converted to LPG and a modified 55 plate... -
Bought a clocked car - can I reject it? 19 Nov 2013 (Ask HJ)
I recently bought a used Mercedes-Benz C-Class from a garage. The car was advertised with 28,000 miles on the clock, but when I checked the paperwork I... -
Have I bought a lemon? 1 Nov 2012 (Ask HJ)
Having been impressed by my husband's i20 I test drove (twice) a used Hyundai ix20 1.4 CDTi Style on 15 October 2012 as I was looking for a suitable replacement... -
My car has been in for repairs for 16 weeks - should I keep it? 11 May 2017 (Ask HJ)
I bought a Volkswagen Passat Estate from a big car supermarket last year for £18,000. It was 10 months old, had done 5000 miles and was in immaculate condition.... -
Hire purchased 21 Nov 2009 (Ask HJ)
Last month I purchased an 18-month-old Avensis Tourer TR 2.2 D-4D from a Toyota Dealership after reading your car-by-car details about them and also your...