Showing results in  Ask HJ [Show all channels]

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  Discovered my car has a hidden accident history - what should I do? 2 Sep 2016 (Ask HJ)
  I purchased a Lexus GS 450h from a main dealer about three years ago. The wings are now going rusty and Lexus have said this is due to inconsistent paint...
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  What repair can I expect from the dealer? 16 Feb 2013 (Ask HJ)
  Our 06 SEAT Alhambra had faults when we bought it in May 2011 (it had not been fully checked) and has had constant faults since. It is now out of warranty...
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  Should I reject a used car that has been awaiting repair for three weeks? 17 May 2023 (Ask HJ)
  I purchased a used car from a dealer in November and from day one it has had a recurring intermittent fault, causing the car to enter limp mode. The...
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  Waiting three months for NV200 warranty repair - what are my rights? 16 Nov 2016 (Ask HJ)
  My Nissan NV200 van developed a fault in August 2016 and was returned to my local dealer for repair under warranty. Since then I’ve called them numerous...
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  My van broke a day out of the three-month warranty - does the dealer have to repair it? 11 Oct 2017 (Ask HJ)
  My van broke the day after the three-month warranty ran out and the dealer won't fix it. What do I do?
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  Can I reject an unsatisfactory vehicle after six months? 8 Mar 2017 (Ask HJ)
  Can a HPI car bought brand new be rejected on grounds of unsatisfactory quality alone or does it have to be unsatisfactory quality and not fit for purpose?...
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  Vauxhall Lifetime Warranty - why doesn't it cover broken springs? 27 Sep 2016 (Ask HJ)
  I have a Zafira Tourer with Vauxhall's Lifetime Warranty. The car is less than four years old, with 39k miles on the clock. However, when a broken spring...
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  Can I reject my used car? 17 Feb 2015 (Ask HJ)
  I bought a 2002 Toyota Corolla last week from a trader. The engine warning light came on in the first 10 miles and my local garage says there is a problem...
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  Head gasket gone - should the dealer pay for repairs? 21 Jun 2014 (Ask HJ)
  I bought a used Ford Fusion from a dealer 12 months ago. Last week the head gasket went and the car now needs a new engine. The car was bought with 11,000...
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  Dealer won't repair faulty car - what can I do? 13 Feb 2014 (Ask HJ)
  I purchased a 2010 Nissan Qashqai 12 weeks ago. Recently the power steering broke and the dealer has said the connector on the main harness broke, which...
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  DMF failure after 4 weeks - who should pay for repairs? 6 Dec 2013 (Ask HJ)
  I bought a used Mazda 3 a few weeks ago from a Hyundai dealership - it was apart exchange. I have found out today from my (heroic) mechanic that the dual...
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  Failed clutch - garage denies liability 18 Nov 2013 (Ask HJ)
  My local garage fitted some new clutch parts to my Volkswagen Passat. However, after just four months, the clutch failed. The garage has told me it’s a...
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  Bought privately, but car has £2000 fault - where do I stand? 12 Jul 2013 (Ask HJ)
  I bought a 2010 Volkswagen Fox last week, privately. I have since had a diagnostic test done by Volkswagen and the results show that cylinder three...
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  Is a dealer who sells a faulty car responsible for the repair, even if the car is out of warranty? 29 Aug 2011 (Ask HJ)
  I am sure that I have read in your column that if a fault which was present when the car was purchased, despite being just out of warranty, and the fault...
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  Can I reject a car because warning lights keep coming on? 22 Sep 2020 (Ask HJ)
  I bought a diesel BMW from a dealer in November 2019. It came with a 3-month warranty. Within the 3 months, I had the car back with the dealer because...
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  Can I cancel my Mercedes-Benz GLC delivery because of the steering issues? 15 Jan 2017 (Ask HJ)
  I have ordered a new Mercedes-Benz GLC 250d AMG line vehicle and expected it to be delivered by the end of January 2017. Just yesterday, I became aware...
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  Bought a faulty used camper van - what are my rights? 25 Feb 2016 (Ask HJ)
  I bought a 1993 camper van from a dealer. Before buying it, the seller carried out an MoT. However, within days of collecting the vehicles, we found the...
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  Problematic used Vauxhall Insignia - what are my rights? 4 Jul 2014 (Ask HJ)
  I bought a car from a dealer, Insignia 09 plate 40k on the clock. The car was fully serviced and MOT'd when I collected it. The dealer put a new clutch...
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  What are my rights regarding a recurring fault? 8 Jun 2011 (Ask HJ)
  Bought a brand new Jag XF in March 2010, since April 2011 the car has been back to dealer three times for an intermittent electrical fault which causes...
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  Trans plant 9 Jan 2010 (Ask HJ)
  I purchased a car from a BMW dealer. Problems occurred and the car needed invasive work that was covered under warranty. However, we discovered that the...