Vauxhall Lifetime Warranty - why doesn't it cover broken springs? | Ask Honest John

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Vauxhall Lifetime Warranty - why doesn't it cover broken springs?

I have a Zafira Tourer with Vauxhall's Lifetime Warranty. The car is less than four years old, with 39k miles on the clock. However, when a broken spring was found at the MOT, I had to pay for the repair. Shouldn't a spring last longer that that? Should I have to pay?

Asked on 27 September 2016 by Paul Roome

Answered by Honest John

If it was a rear spring then they could claim that at some time the car must have been overloaded. But, assuming you took the car back to the supplying dealer, you could challenge the decision. Law here: www.honestjohn.co.uk/faq/consumer-rights/

Tags: suspension technical issues approved warranty

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