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A coolant pipe in my Ford Focus burst - is Ford liable for the car's damage and second degree burns? 4 Aug 2017 (Ask HJ)
A clip on a coolant pipe perished on my 2011 Ford Focus 1.6 petrol and filled the driver's footwell with steam and coolant. The driver sustained second... -
I've bought a used Rover 25 that has a lot of faults - do I have any comeback with the trader? 12 May 2010 (Ask HJ)
I recently bought a Rover 25 from a trader. It has low mileage and is a 2002 model with slightly tatty bodywork, but it was exactly what I was looking... -
Can I reject a car in 7 days or do I have to allow the dealer a chance to repair it? 24 May 2024 (Ask HJ)
I bought car from a dealer and it developed a problem with the gearbox within 7 days of ownership. I receved a warranty on purchase which I am trying to... -
Used car is missing its promised service book 11 May 2016 (Ask HJ)
I purchased a 2011 Nissan Qashqai used but from a franchise dealer around three weeks ago. At the time I was promised a service booklet would be forthcoming,... -
Bought a van with a hidden accident history - what are my rights? 1 Feb 2016 (Ask HJ)
Four months ago I bought a used Volkswagen Transporter from my local approved dealer. About a month ago I discovered that it had been repaired prior to... -
Faulty SEAT Ibiza - what are my legal rights? 27 Apr 2015 (Ask HJ)
My local SEAT wants me to pay £960 to remove the engine and diagnose why the timing chain jumps, before they will discuss any compensation for the damage... -
Is my Kia 7 year warranty valid? 4 Apr 2024 (Ask HJ)
I have just purchased a 2020 Kia Stonic advertised with remainder of 7 year warranty. On checking the service record it has not maintained the Kia service... -
Bought a used car that is now unroadworthy - what are my rights? 23 Nov 2016 (Ask HJ)
Six months after buying a used car with a new MoT; I have found that it should not have passed due to missing plates that protect the sills. Where do I... -
Used car caught fire after just 3 miles - Can I sue? 18 Apr 2016 (Ask HJ)
I recently bought a 2010 Mercedes S-Class 350CDI 7G-tronic from a local independent garage. I collected the car, but was forced to pull over after just... -
Faulty used car - can I demand a refund after 18 months? 1 Jan 2015 (Ask HJ)
I bought a 1995 Audi A4 18 months ago and it has been plagued with problems. The garage where I brought car did extensive repairs two weeks after I bought... -
Honda Civic engine failure 8 Jul 2013 (Ask HJ)
My 2012 Honda Civic has been plagued with engine problems and at one stage caught fire whilst being inspected by the dealer. Since then it has been fitted... -
Reject my used Lexus? 16 Sep 2012 (Ask HJ)
On 15th August I bought a 2008 Lexus Approved RX400h with 19k on the clock from a main dealer. I had a towbar fitted and was informed by the fitter that... -
Problems with recent purchase - who will pay the bill? 12 Jul 2012 (Ask HJ)
I purchased a nearly 3 year old Citroen C5 tourer from Evans Halshaw (Rotherham) for £9500, along with a 2 year inspection, service and MOT plan at a cost... -
Faulty new car 18 Feb 2012 (Ask HJ)
I bought new a 2011 Kia Carens diesel three weeks ago. In the first week I couldn’t get fifth gear so the garage dropped the gear box to correct . Two... -
Eclectic shock 7 Aug 2010 (Ask HJ)
We have just bought a second hand car from a dealer and we found we had to immediately replace broken rear springs and shock absorbers. We understand that... -
Can I reject a car that does not have a full service history as advertised? 1 Nov 2023 (Ask HJ)
I have recently purchased a car from a National Car Dealership under the distance online regulations. The car was delivered last week just before I was... -
Is clutch failure considered fair wear and tear? 11 Dec 2020 (Ask HJ)
I bought a 2014 Skoda Citigo (22,000 miles on clock). The clutch failed after 3 weeks of owning it. The clutch plate is shredded. Dealer is claiming it's... -
What are my rights when buying from a used car dealer? 15 Dec 2018 (Ask HJ)
I purchased my Jaguar from the forecourt of what I thought was a normal second hand car dealer after trading in my own Suzuki as part exchange. I found... -
My car is older than advertised - can I reject it? 26 May 2022 (Ask HJ)
I have just bought a used car from an Audi dealership. At the time, I believed it to be eight months old; however, on inspection of the paperwork, I have... -
The gearbox system has failed in my newly-bought 2017 car. Is the dealer liable? 13 Jul 2021 (Ask HJ)
I need your advice, please. I purchased a 2017 Volkswagen Golf Estate 4 months ago from an independent dealer. The car had done 15,000 miles with an elderly...
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