A respected and reputable company these days?

We have seen a car advertised at a fair price and they have offered a fair p-ex over the phone.

The deal seems to be that we pay a deposit and then make arrangements to collect the car though we can cancel the deal if we are at all unhappy with the car upon inspection.

One frustration is that while the car might be advertised as, say, £9999 they add £87.13 prep fee on every deal, why not build it in? Additionally if the car is at a Motorpoint branch other than your local one they charge a delivery fee of £50. It is unclear to me whether these two fees are refundable if the buyer is unhappy with the car upon inspection.

Any experiences, comments?

Thanks.