Why won't Motor Codes help with a serious Mercedes-Benz rust issue under warranty?

This is the response from Motor Codes regarding the premature rusting of my Mercedes-Benz E-Class that has not been rectified under the Mercedes-Benz 30-Year Mobilo warranty: “I am sorry to learn of...

Should this garage pay me compensation after keeping my Audi A6 Avant for over a year?

I first emailed you in June 2011 and lastly in Feb 2012 regarding a broken cambelt on my Audi A6 Avant 2.5TDI quattro and the repair work needed thereafter. To remind you, Chingford Audi neglected to change...

The cam belt in our Chevrolet Tacuma broke after a service - should I involve Motor Codes?

In September last year we had a 40,000-mile service on our Chevrolet Tacuma. The Chevrolet garage we bought it from and always go to advised me to get the cam belt replaced, which I agreed to. On 1 January...

Did the dealer damage my ECU?

I had my Audi A6 serviced at a main dealership. At the same time they did a gearbox oil change for me. They returned the car to me and said all the work had been done OK. That evening as I went to drive...

My warranty company won't repair my Vauxhall Zafira's failed gearbox - what are my options?

Recently my Vauxhall Zafira went from being a superb gearbox to a bag of nuts in the palm of my hand. The only gears I had were third and fourth. I got relayed to a local garage, and when they looked at...

Should I pay £650 for a new air conditioning switch that failed whilst the car was in the garage?

My car went into a local garage for a replacement radiator. When I collected the car the air conditioning wasn't working and the next day a coolant warning light came on. I took the car back to the garage...

Can I get a refund after a workshop set my Volkswagen Polo's tracking wrong?

On Wednesday I went to a well-known workshop to get my 2007 Volkswagen Polo's tyres replaced. They said I only need to replace the front offside tyre. I remembered that last time my tracking went straight...

Who can I speak to confidentially about a mis-sold warranty, false MOT and other problems?

I think I have been mis-sold a warranty, given a false MOT and charged for unnecessary work on a high-end car. Is there anyone I can email or speak to confidentially? The dealer will not speak to me but...

Judder naught

I spent £4,000 at an Alfa dealer in 2009 fixing problems with my car. The gearbox was whining and needed replacing, so it was suggested I replace the clutch at the same time. When I received the car back...

Make it snappy

I own a 2004 Mazda 3 diesel, bought from a Mazda dealer as an ex-demonstrator. During its warranty period it was serviced by the same dealer, and for its 72,000 mile service in July 2008 I asked if the...